Office Supervisor

Polly Food Service Inc; Michigan; On-site; USD 35,000 - 50,000; Full time

Job summary

A food service company located in Michigan is seeking an Office Supervisor to oversee front-end operations. Responsibilities include supervising cashiers, ensuring accurate cash handling, and maintaining high customer service standards. The ideal candidate has prior cashier experience, strong communication skills, and the ability to resolve customer complaints. This position requires flexible availability, including evenings and weekends, and the ability to manage a busy checkout environment.

Qualifications

• Prior experience as a cashier, with leadership or supervisory experience preferred.
• Proven ability to handle cash, reconcile financial records, and maintain accuracy.
• Ability to stand for extended periods and lift up to 25 lbs as needed.

Responsibilities

• Supervise front-end staff, including cashiers and baggers.
• Ensure all cash registers are balanced at the end of shifts.
• Provide prompt and courteous customer service and resolve complaints.

Skills

Strong communication skills

Problem-solving skills

Excellent customer service

Organizational skills

Tools

POS systems

Basic office/accounting tools

Job description

Overview

Job Title: Office Supervisor

Department: Front End

Reports To: Store Manager or Assistant Store Manager, Head Cashier

Job Summary

The Office Supervisor is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Head Cashier sets the tone for excellent customer service and leads by example.

Responsibilities

• Supervise front-end staff, including cashiers and baggers
• Assist with daily cashier performance and provide coaching as needed
• Ensure all cash registers are balanced at the end of shifts and troubleshoot discrepancies
• Provide prompt and courteous customer service; resolve complaints or escalate to management when needed
• Maintain a clean and organized checkout area
• Open and close registers, prepare cash deposits, and follow proper cash-handling procedures
• Inventory and balance lottery tickets and the store safe
• Ensure that front-end team members follow proper bagging procedures and safety guidelines
• Communicate with other departments to support smooth store operations
• Enforce store policies and procedures among the front-end staff
• Monitor breaks and lunches to ensure compliance with labor laws and store policy

Qualifications

• Prior experience as a cashier, with leadership or supervisory experience preferred
• Strong communication and problem-solving skills
• Excellent customer service and organizational skills
• Proven ability to handle cash, reconcile financial records, and maintain accuracy
• Comfortable using POS systems and basic office/accounting tools
• Ability to stand for extended periods and lift up to 25 lbs as needed
• Flexible availability, including evenings, weekends, and holidays