Senior Admin & Training Lead

RR Donnelley; West Virginia; On-site; USD 25,099 - 35,170; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD is seeking a Senior Administrative Associate to provide a range of site-level and client support, including expense reports, time and invoice entry, calendar and phone management, and client matter openings. This role requires a proven SME who will assist with training, process improvements, and guidance to a wider team of Administrators, all while handling confidential information with discretion and professionalism.

Schedule: Mon-Fri (8am-5pm).

Qualifications

• High school diploma or equivalent.
• Minimum 2 years administrative support experience in a professional organization.
• Advanced MS Office skills (Word, Excel, PowerPoint); strong typing; able to troubleshoot software.
• Familiar with other admin software for support tasks.
• Strong attention to detail; able to manage multiple projects simultaneously.
• Excellent organizational skills; able to meet deadlines.
• Ability to handle confidential documents with discretion and professionalism.
• Good judgment and problem-solving abilities; able to elevate issues when needed.
• Strong written and verbal communication; team collaboration.

Responsibilities

• Answer phone lines, provide customer service, edit/transcribe documents, data entry for expenses/time/invoices/other, and scheduling.
• Oversee confidential information including corporate card data, distribution lists, and client details.
• Use logs/tracking software for administrative tasks and ensure proper job tickets.
• Assess requests and ensure completion through lifecycle; communicate deadlines with team and clients.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems and support admin training plans.
• Develop and deliver training plans to a team of Administrators.
• Serve as resource for junior employees and interact with clients in various formats.
• Prioritize workflow and perform QA on own work and others’ tasks.

Skills

Customer service

Data entry

Time management

Communication

Detail oriented

Organizational skills

Problem solving

Team collaboration

Discretion

Multitasking

Tools

MS Office

Job description

RRD is seeking a Senior Administrative Associate to provide a range of site-level and client support, including expense reports, time and invoice entry, calendar and phone management, and client matter openings. This role requires a proven SME who will assist with training, process improvements, and guidance to a wider team of Administrators, all while handling confidential information with discretion and professionalism.

Schedule: Mon-Fri (8am-5pm).