Office Services Specialist (On Call)

SPS-North America; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

SPS-North America seeks an On Call Office Services Specialist to deliver exceptional support services in various client sites. The role involves providing outstanding customer service, office management, mail handling, and more, requiring flexibility and a professional demeanor. Ideal candidates have strong organizational and communication skills and a High School Diploma.

Benefits

Career Growth

Learning & Development

Recognition Programs

Medical, Dental, Vision Benefits

401k with matching

Paid Time Off

Qualifications

• High School Diploma or equivalent required.
• 6+ months prior work experience preferred.
• Ability to work flexible hours.

Responsibilities

• Provide 5-star customer service across communication channels.
• Assist with mail handling, reception, and facilities duties.
• Train backups and maintain effective communication.

Skills

Organizational skills

Time management

Analytical abilities

Problem-solving

Communication skills

Education

High School Diploma

Job description

Job Title: Office Services Specialist/Field Support Specialist (On Call)

Reports To: The Office Services Specialist (On Call) reports to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Job Overview:

The Office Services Specialist (On Call) provides exceptional office and mail services in a "floating" capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. This role includes assisting with mail, reception, hospitality, facilities, copy/print, or similar office functions. It is based out of a specific client "home office" and is sent to different client sites at short notice as needed. Flexibility and adaptability are essential.

This position aims to deliver the highest level of service to all client and SPS employees while maintaining a professional company image through prompt, courteous, and efficient service.

Duties and Responsibilities:

1. Provide 5-star customer service to all employees across communication channels.
2. Answer all calls and ensure a positive customer experience for visitors.
3. Assist with light facilities duties, such as troubleshooting, ordering supplies, and stocking kitchens/service areas.
4. Receive inbound mail/packages, sort, and record them using chain of custody software.
5. Manage outgoing mail and packages.
6. Handle shipping and receiving of materials.
7. Notify employees upon receipt of deliveries.
8. Distribute mail/packages to personnel.
9. Assist with office moves.
10. Support copy/print orders and monitor equipment.
11. Help set up/take down conference rooms for meetings/events.
12. Seek additional work during downtime.
13. Build professional relationships with customers and teams.
14. Maintain professionalism and composure in interactions.
15. Train backups and guide on policies and procedures.
16. Handle sensitive inquiries appropriately.
17. Provide reception/front desk coverage as needed.
18. Demonstrate strong verbal and written communication skills.
19. Manage multiple tasks efficiently.
20. Maintain good organizational skills.
21. Possess working knowledge of MFD equipment.
22. Understand shipping/receiving procedures and instructions.
23. Work independently to complete projects.
24. Determine proper packing methods and validate packing slips for incoming/outgoing materials.
25. Work flexible hours as required.

Qualifications and Education Requirements:

1. High School Diploma or equivalent.
2. 6+ months prior work experience preferred.
3. Ability to work assigned hours as determined by management.
4. Excellent organizational and time management skills.
5. Analytical and problem-solving abilities.
6. Excellent written and verbal communication skills.
7. Ability to learn and use computer-based systems.
8. Maintain a professional appearance and attitude.
9. Adhere to all policies and procedures.

Physical Demands:

1. Approximately 50% of the time involves physical activities such as grasping, lifting (up to 60 lbs.), walking, bending, kneeling, standing, sitting, and operating office machinery.
2. Manual dexterity for operating office equipment.
3. Ability to lift or move 40 lbs. frequently.

Travel: None or negligible.

Other Duties:

This job description is not exhaustive. Duties may change at any time with or without notice.

Pay Range: $20 USD per hour

What We Offer:

• Career Growth: Opportunities to learn new skills and explore other career paths.
• Learning & Development: A culture of continuous learning and development.
• Recognition: Various programs to recognize talent.
• Benefits: Medical, Dental, Vision, FSA, HSA, Insurance, 401k with matching, Paid Time Off, and more. Benefits may vary for part-time roles under 30 hours/week.

About SPS:

SPS is an award-winning employer offering outsourcing solutions globally, including Mailroom Management, Office Services, and Document Processing. We serve sectors such as banking, insurance, legal, education, and more, including Fortune 500 companies.

We are committed to diversity, inclusion, and equal opportunity employment.