Supplier Merchandising Services Specialist- (Remote)

United Natural Foods, Inc.; Providence (RI); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading grocery wholesaler in North America seeks a dedicated professional in supplier dispute resolution. The role involves collaborating with customers and internal teams to ensure timely resolutions and data-driven analytics, crucial for sales success. Offering a remote work option, UNFI provides competitive benefits and an inclusive work environment, aiming to enhance employee development and satisfaction.

Benefits

Medical

Dental

Vision

Competitive 401k

Flexible PTO

Mentorship program

Qualifications

• 1-2 years’ experience in an office environment within a related field.
• Knowledge of systems preferred.

Responsibilities

• Research and resolve disputes with internal and external customers.
• Develop and test training and documentation for work-related activities.
• Coordinate with other departments for resolution and documentation.

Skills

Analytic Skills

Problem-Solving

Communication

Planning

Organizational Skills

Education

2-year degree or equivalent experience

Job description

Purpose:

Responsible for the execution and support of the overall supplier dispute process across varied processes and systems for the organization. Establishes professional working relationships with internal and external customers in order to provide timely and accurate resolution, analytics, and reporting.

What does it mean to be part of the Sales team?

The Sales team is responsible for providing high quality, streamlined service with a focus on corporate initiatives for their assigned customer(s). Our sales team is crucial in delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. With an ever-expanding selection of 1,000 new products every month, our team helps maximize sales with the right assortment of products based on customers' demographics and lifestyle. We are responsible for creating relationships of trust, integrity, customer satisfaction and loyalty to help our customers achieve their goals, delivering better together.

Job Responsibilities:

• Works directly with internal and external customers, suppliers, brokers, internal departments, etc., to research, resolve, all disputes and passes within multiple systems. (50%)
• Supports the development and testing of appropriate training and documentation to support all work-related activities. (10%)
• Coordinates with other internal departments regarding resolution, closing process gaps, and documentation requirements. (10%)
• Provides support for priority suppliers, which includes dedicated access and support for areas provided. (10%)
• Effectively tracks tasks to ensure on-time and accurate delivery of agreed upon metrics/deliverables. (10%)
• Processes entries in multiple systems with a high level of accuracy and timeliness. (10%)
• Performs other relevant job duties as required.

Education/ Certifications/Experience:

• 2-year degree or equivalent experience.
• 1-2 years’ experience in office environment within a related field.
• System knowledge and experience, preferred.

Knowledge/ Skills/ Abilities:

• Strong planning and organizational skills.
• Excellent analytic and problem-solving skills, with the ability to translate data into meaningful and actionable recommendations.
• Excellent oral and written communication skills with the ability to effectively convey information in a clear and concise manner.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:Remote Role:

This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

About UNFI:We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more:Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

Benefits:Medical, Dental, Vision,Competitive 401k, Flexible PTO or Competitive PTO plan,mentorship program/developmental opportunities,other benefits applicable to specific role.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.