Ops Management Director

CBRE, Inc.; San Antonio (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

CBRE, Inc. is seeking an Operations Management Director to oversee business operations for a large region or high-profile client. You will supervise staff, coordinate daily activities, and guide strategic operations with a focus on revenue growth and profitability.

The role requires strong leadership, budgeting, vendor management, and excellent MS Office skills, with a track record of driving performance across departments.

Qualifications

• Bachelor's degree with 8–12 years of relevant experience preferred.
• Experience in staffing, selection, training, development, coaching, and measuring performance is preferred.
• Ability to communicate sensitive information, set performance expectations, and resolve issues.
• Leadership to set and achieve targets impacting multiple departments.
• Strong knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills and an inquisitive mindset.

Responsibilities

• Provide formal supervision to employees, conduct evaluations, coaching and recruitment.
• Coordinate and manage daily team activities, set schedules and deadlines, and cross-train staff.
• Support strategic operations including revenue growth and profitability initiatives.
• Conduct departmental financial evaluations, including monthly revenue and expense projections.
• Ensure marketing collateral, press releases, and web content meet company standards with internal teams.
• Oversee records, regulatory compliance, and vendor contracts; manage procurement processes.
• Set priorities for project resources and drive training to meet office standards.
• Lead by example and collaborate with partners to align with CBRE goals.

Skills

Staff management

Leadership

Strategic operations

Financial analysis

Vendor management

Negotiation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Operations Management Director, you assist with the oversight of the department responsible for planning, managing, and directing business operations for a large region or high-profile client.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc.
• Conduct departmental financial evaluations, including monthly revenue and expense projections.
• Ensure that all Marketing collateral, press releases, and web publishing are in accordance with company standards. Work with internal marketing and communications teams to ensure effective service delivery, business promotion, advertisement, and public relations.
• Oversee the maintenance of listing and transaction files, verifying compliance with local, state, and federal regulations, Real Estate Commission rules, and compliance with corporate policies.
• Manage and set priorities for project resources and assess needs. Conduct training needs making sure office standards are met.
• Guide the procurement and maintenance of office supplies and equipment. Review vendor service contracts with the internal procurement office.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and colleagues to act while guided by the organization’s functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.