OFFICE SERVICES CLERK (FULL-TIME CONTRACTUAL)

State of Maryland; Baltimore, Northern (MD, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

State of Maryland, MDH - Office of Long-Term Services and Supports in Baltimore, MD, is seeking a full-time contractual clerical specialist to support office operations and ensure efficient service delivery. This role requires accuracy, organization, and a commitment to customer service in a government office setting.

The position emphasizes clerical duties, data entry, record-keeping, and effective communication with staff and the public, with opportunities to develop office workflow processes

Qualifications

• Education: High school diploma or GED.
• Experience: 1 year of clerical duties.

Responsibilities

• Perform clerical duties for the Office of Long-Term Services and Supports (OLTSS) and other duties as required.
• Extensive use of Microsoft Office for day-to-day tasks.
• Deliver excellent customer service in person and over the phone.

Skills

Strong clerical skills

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

GRADE

ASTD8

LOCATION OF POSITION

MDH - Office of Long-Term Services and Supports

201 W. Preston Street

Baltimore, MD 21201

Main Purpose of Job

The main purpose of this full-time contractual position is to perform clerical duties for the Office of Long-Term Services and Supports (OLTSS) as well as other duties and responsibilities that may be required and/or assigned.

MINIMUM QUALIFICATIONS

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of experience performing clerical duties.
• Notes: 1. Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience. 2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Strong clerical skills
• Experience using Microsoft Office, and other office management tasks (e.g., typing, filing, answering phones, etc.)
• Experience delivering excellent customer service both in person, and over the phone

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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