Office Services Clerk

Davis Polk & Wardwell LLP; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Davis Polk & Wardwell LLP is seeking an Office Services Clerk to support mailroom operations and general office services. The role manages mail, courier deliveries, package handling, and interoffice pouches while assisting with copy center tasks and office requests.

The ideal candidate is reliable, organized, and service-oriented with the ability to handle multiple tasks in a fast-paced legal environment, while maintaining confidentiality and professionalism.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service, office services, mailroom or other client-facing experience preferred.

Responsibilities

• Sort, process, and distribute incoming mail and courier deliveries.
• Prepare outgoing mail and overnight shipments.
• Receive, log, and notify employees of incoming packages.
• Respond to inquiries related to office services by phone or email.
• Support copy center with copy requests and restocking supplies.
• Perform general office service requests and minor support tasks.

Skills

Workload management

Punctuality

Outlook proficiency

Customer service

Team collaboration

Communication skills

Confidentiality

Attention to deadlines

Verbal communication

Education

High School diploma or equivalent

Customer service/office experience

Tools

Outlook

Office applications

Job description

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world’s key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com.

Position Summary

The Office Services Clerk is responsible for supporting the daily operations of the mailroom and related office services functions. This role ensures the timely processing and distribution of mail, courier packages, and internal deliveries, while also assisting with copy center support and general office service requests. The ideal candidate is reliable, organized, service-oriented, and able to manage multiple responsibilities in a fast-paced professional environment while delivering outstanding customer service.

Shift:

Monday - Friday, 11am - 7pm

Essential Duties and Responsibilities

• Sort, process, and distribute incoming USPS, FedEx, UPS, DHL, and courier deliveries

• Prepare and process outgoing mail and overnight shipments

• Receive, log, and notify employees of incoming packages

• Reconcile postal, courier, and hand-delivery receipts

• Respond to internal and external telephone and email inquiries related to office services

• Prepare and ship interoffice pouches according to schedule

• Complete required domestic and international shipping documentation

• Deliver office supplies, stationery, and other items throughout the office as needed

• Monitor email requests and respond in a timely manner

• Coordinate courier services and track deliveries as needed

• Assist with food pickup and delivery for office lunches

• Support the copy center with copy requests, document binding, and restocking supplies

• Perform general office service requests and minor support tasks

• Ability to take instructions over the phone

Qualifications/Position Requirements

• Ability to manage a varied workload and meet deadlines

• Punctual, dependable, and responsive

• Proficient in Outlook and other required office applications

• Strong customer service and interpersonal skills

• Ability to work collaboratively with attorneys, legal assistants, and business support staff

• Flexibility to adjust daily priorities in response to urgent or unexpected requests

• Strong written and verbal communication skills

• Ability to handle firm and client information with confidentiality and discretion

Education and/or Experience

• High School diploma or equivalent preferred

• Prior customer service, office services, mailroom or other client-facing experience

Compensation

The expected base salary for this position ranges from $55,000-$65,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.