Copy Center Operator, Office Services

Davis Polk & Wardwell LLP; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Davis Polk & Wardwell LLP is seeking a Copy Center Operator to provide high-quality digital printing, copying, scanning, finishing, and document production services for attorneys and staff. The role supports time-sensitive projects and requires attention to detail and strong client service in a fast-paced professional setting.

Responsibilities include operating production printers, reviewing file instructions, preparing documents, performing quality-controls, and coordinating with internal

Qualifications

• Proficient in Outlook and other required applications.
• Excellent customer service and communication skills.
• Ability to troubleshoot routine production issues and maintain confidentiality.

Responsibilities

• Operate high-volume digital production printers and finishing equipment; perform basic troubleshooting; escalate issues as needed.
• Review submitted files and job instructions for accuracy before production.
• Prepare documents for printing: basic file adjustments, sizing, orientation, duplexing, finishing requirements.
• Perform quality-control checks to ensure accuracy and presentation standards; handle confidential documents with discretion.
• Operate finishing equipment (cutters, folders, booklet makers, collators, laminators, binding) and assist with large-format printing.
• Prepare presentation materials, reports, exhibits, and trial documents.
• Receive and prioritize requests based on procedures and deadlines; monitor workflow in the department.

Skills

Outlook proficiency

Customer service

Communication

Attention to detail

Teamwork

Education

High School diploma

Tools

Printing equipment

Job description

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world‑class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world’s key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com.

Position Summary

The Copy Center Operator is responsible for providing high-quality digital printing, copying, scanning, finishing, and document production services in a fast-paced professional services environment. This position supports attorneys, staff, and administrative teams by producing time-sensitive, accurate, and professional-quality materials while maintaining a high level of client service. The ideal candidate is detail-oriented, technically capable, organized, and comfortable managing multiple requests and deadlines. The copy center operator must be able to operate production equipment, troubleshoot basic issues, follow established workflows, and communicate effectively with team members and internal clients.

Work Shifts Available

• Sunday through Thursday, 12:00 pm – 8:00 pm (overtime as required)
• Monday through Friday, 4:00 pm – 12:00 am (overtime as required)

Essential Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

• Operate high-volume digital production printers, and finishing equipment; perform basic troubleshooting; and elevate service issues as needed.
• Review submitted files and job instructions for accuracy before production.
• Prepare documents for printing, including basic file adjustments, sizing, orientation, duplexing, and finishing requirements.
• Perform quality-control checks throughout production to ensure all work is accurate, complete, and meets presentation standards.Handle confidential and sensitive client and firm documents with discretion and in accordance with firm standards.
• Operate finishing equipment, including cutters, folders, booklet makers, collators, laminators, and binding equipment.
• Assist with large-format printing and specialty projects.
• Prepare presentation materials, booklets, reports, exhibits, trial materials, and other professional documents.
• Receive and prioritize print and production requests based on established procedures and deadlines.
• Monitor assigned work through the department’s tracking/workflow system.
• Communicate clearly and promptly regarding job specifications, turnaround times, clarification needs, and potential delays.
• Ensure completed work is properly identified, packaged, and routed for pickup or delivery.
• Provide professional, responsive, and service-oriented support to attorneys, paralegals, administrative staff, and other internal clients.
• Help clients determine the most appropriate production method for their project when needed.
• Monitor paper, toner, finishing supplies, and other production materials.
• Work collaboratively with other Office Services team members, including cross-functional support during high-volume periods or staffing needs.

Qualifications/Position Requirements

• Ability to manage a varied workload and meet deadlines
• Punctual, dependable, and responsive
• Proficient in Outlook and other required applications
• Great customer service, interpersonal, written, and verbal communication skills.
• Ability to troubleshoot routine production issues and know when to elevate problems.
• Ability to handle firm and client information with confidentiality and discretion.
• Flexibility to adjust priorities and assist with responsibilities across Office Services functions when urgent or unexpected business needs arise.
• Maintain a positive and professional demeanor when handling competing priorities or difficult situations.

Education and/or Experience

• High School diploma or equivalent preferred
• Prior experience in a copy center, digital print center, print production environment, or professional services environment preferred.

Compensation

The expected base salary for this position ranges from $55,000-$65,000.