Sr. Office Services Associate

RR Donnelley; New York (NY); On-site; USD 26,353 - 36,423; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley in New York, NY seeks a Senior Office Services Associate to support daily back office services including reprographics and mail for our client and teams. The role spans hospitality, facilities, and reception tasks within Williams Lea service lines as needed.

The position runs Monday through Friday, 1:00pm to 10:00pm, and requires effective ticketing, deadlines adherence, and strong customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years’ office services experience, preferably in a legal, banking or large corporate environment.
• Excellent customer service and professional communication skills.

Responsibilities

• Utilize logs for all office services work.
• Ensure tickets are filled out before starting.
• Perform reprographics, mail and intake functions per procedures.
• Meet deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Interact with clients in person, by phone, or email.

Skills

Professional communication

Teamwork

Detail orientation

Education

High school diploma

Tools

Mail equipment

Reprographics

Job description

• Compensation: USD 19.13 - USD 26.44 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 1:00pm - 10:00pm

The Senior Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• May train new Office Services Associates.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with positive can‑do attitude.

Additional Information

The salary range for this role at the noted RRD location is $19.13 - $26.44/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.