Office Services Associate

RR Donnelley & Sons; Palo Alto (CA); On-site; USD 27,552 - 31,684; Full time

Job summary

RR Donnelley & Sons is seeking an Office Services professional for in‑office duties including reprographics, mail handling, and intake processing. Monday‑Friday with a 8:30am–5:30pm shift, you will ensure tickets are complete, meet deadlines, and maintain high client satisfaction.

You will operate reprographics and mail equipment, communicate with clients, and support team priorities in a fast‑paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year of office services experience preferred.
• Experience with mail, phone, email, and reprographics.
• Strong written and verbal communication.
• Ability to meet deadlines and work in fast-paced environment.
• Able to lift up to 50 lbs.
• Team player with customer-service focus.

Responsibilities

• Operate office services tasks including reprographics, mail, and intake.
• Fill out job tickets and manage workload.
• Meet deadlines for work completion and delivery.
• Troubleshoot basic equipment problems.
• Interact with clients in person, phone, or email.
• Follow client site policies and company procedures.
• Maintain accurate records and logs.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Phone/Email systems

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Shift: Monday-Friday 8:30am-5:30pm

(* denotes an "essential function")

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform quality assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with positive can‑do attitude.

Additional Information

The salary range for this role at the noted RRD location is $20.00-22.80 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.