OFFICE SERVICES ASSOCIATE

Opensity solutions; New York (NY); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking an experienced Office Services Associate to oversee daily office services operations and lead a team of office services professionals in New York. You will direct tasks, manage mail, shipping, and facility services, and ensure high-quality service delivery with professional interactions across the organization.

Responsibilities include supervising daily workflows, coordinating moves and logistics, and maintaining an organized, efficient workplace.

Qualifications

• 2+ years of experience in office services, workplace services, facilities support, hospitality, mailroom, or related administrative operations.
• Prior leadership or team lead experience preferred.
• Strong customer service skills with the ability to interact professionally with all levels of employees and clients.
• Excellent organizational skills and ability to prioritize multiple tasks in a deadline-driven environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to work independently while also leading and supporting a team.

Responsibilities

• Provide daily direction, support, and guidance to Office Services Associates; assign tasks, monitor workflow, and ensure deadlines and service expectations are met.
• Oversee daily office services functions, including mail, shipping, copying, printing, scanning, and document handling.
• Ensure incoming mail, packages, and deliveries are received, processed, and distributed accurately; manage outgoing shipments, courier requests, and vendor coordination.
• Assist with office moves, conference room setups, supply management, and workplace requests; maintain a clean, organized office environment.
• Provide exceptional customer service to employees, clients, and visitors; build strong relationships with internal teams and external vendors.
• Monitor service quality, track completed tasks, and identify opportunities to improve processes and increase efficiency.

Skills

Customer service

Organization

Attention to detail

Leadership

Time management

Professional communication

Tools

Microsoft Office Suite

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We are seeking an experienced Office Services Associate to oversee daily office services operations and provide leadership, guidance, and support to a team of office services professionals. This role is responsible for ensuring high-quality service delivery, managing workflow priorities, and maintaining a professional, organized, and efficient workplace environment.Essential Job FunctionsTeam Leadership & OperationsProvide daily direction, support, and guidance to Office Services Associates.Assign tasks, monitor workflow, and ensure deadlines and service expectations are consistently met.Support training and onboarding of new team members.Act as a resource for team members by assisting with questions, troubleshooting, and operational needs.Promote a collaborative, customer-focused team environment.Office Services SupportOversee daily office services functions, including mail, shipping, copying, printing, scanning, and document handling.Ensure incoming mail, packages, and deliveries are received, processed, and distributed accurately.Manage outgoing shipments, courier requests, and vendor coordination.Assist with office moves, conference room setups, supply management, and workplace requests.Maintain a clean, organized, and professional office environment.Customer Service & Client SupportProvide exceptional customer service to employees, clients, and visitors.Respond to service requests promptly and professionally.Build strong relationships with internal teams and external vendors.Ensure all work is completed with a high level of accuracy, professionalism, and confidentiality.Quality Control & Process ManagementMonitor service quality and ensure work meets established standards.Maintain inventory levels and coordinate supply replenishment.Track completed tasks, service requests, and operational activities.Identify opportunities to improve processes and increase efficiency.Qualifications2+ years of experience in office services, workplace services, facilities support, hospitality, mailroom, or related administrative operations.Prior leadership or team lead experience preferred.Strong customer service skills with the ability to interact professionally with all levels of employees and clients.Excellent organizational skills and ability to prioritize multiple tasks in a deadline-driven environment.Strong attention to detail and commitment to delivering high-quality work.Ability to work independently while also leading and supporting a team.Proficiency with Microsoft Office Suite.Experience in a law firm, corporate office, or professional services environment preferred.Core CompetenciesLeadership and accountabilityCustomer service excellenceOrganization and time managementAttention to detailProblem-solving skillsTeam collaborationAdaptability and flexibilityProfessional communicationCompensationThe compensation rate for this role is $27.00 USD per hour and may be eligible for an annual bonus. Actual compensation may be dependent upon the individual's location, skills, experience, and qualifications.BenefitsAll eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.