Service Specialist

Opensity solutions; Minneapolis (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Service Specialist to join our team at a client site in Minneapolis, MN. You will perform mail, copy, reception, hospitality, and facilities tasks to keep the office running smoothly.

The role emphasizes customer service, multitasking, and professional communication in a professional business environment. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience preferred.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move up to 40 lbs. and carry packages on a 75 lb cart.

Responsibilities

• Provide mail services: metering, sorting, and distributing mail and packages.
• Perform copy, print, and scan tasks per written instructions.
• Greet visitors, answer calls, and route to the right person.
• Coordinate and maintain client conference rooms, kitchens, and common areas.
• Support floor coordination: stocking supplies and basic room readiness.
• Assist facilities tasks and communicate with client contacts on building needs.

Skills

Customer service

Multitasking

Professionalism

Problem solving

Manual handling

Education

High School Diploma or GED

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We are seeking a professional and customer service focused Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.Essential Job ResponsibilitiesMail Services includes metering, sorting, and distributing mail and accountable packages per scheduleCopy Services includes accurately producing copy, print and scan projects per written instructionsReception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional mannerHospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as neededFloor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceFacilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.Qualifications & RequirementsHigh School Diploma or GED1+ work experience in a customer services fieldAbility to multitask with attention to detailAbility to resolve issues with professionalism and tactAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbsAbility to walk, bend, kneel, stand or sit for an extended period of timeThe Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.