Office Services Associate

Opensity Solutions; Washington, Northern (District of Columbia, KY); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an Office Services Associate to support policy governance and guest experience across site operations in Washington, DC.

You will manage mail, print, training, and support roles from the front desk, driving KPI improvements and ensuring SLA compliance while delivering exceptional client service.

Minimum high school diploma, 1 year of experience, and proficiency with Microsoft Office are required; competitive benefits and potential bonus accompany this role.

Qualifications

• High school diploma or equivalent, college degree preferred
• Minimum 1 year of experience
• Ability to understand client inquiries and provide effective responses
• Experience in using Microsoft Office products and applications
• Understands the importance of delivering added value to clients
• Team player who can keep a positive attitude, motivate peers, and build relationship
• Ability to maintain confidentiality and security of any client information
• Displays a pleasant and cheerful disposition at all times

Responsibilities

• Collaborate with the client organization to define robust policies, procedures, standards, and tolls that align with business goals and drive operational excellence.
• Identify and monitor KPI, ensuring adherence to all Service Level Agreement (SLA) requirements.
• Apply project and change management methodologies to identify and implement process improvement opportunities in a service-oriented environment.
• Regularly update and maintain the Site Operations Manual/Playbook to ensure accurate and comprehensive documentation of operational processes.
• Develop and maintain positive relationships with regular guests, recognizing and acknowledging their loyalty through personalized gestures.
• Engage with guests during their stay, seeking feedback, and proactively addressing any concerns to enhance overall satisfaction.
• Identify opportunities for upselling additional services, amenities, and packages to enrich the guest experience and increase revenue.
• Ensure a warm and personalized welcome to all guests, creating a lasting first impression that reflects the company's commitment to exceptional service.
• Anticipate guest needs and preferences, proactively helping and providing personalized recommendations to enhance their stay.
• Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to the guest's satisfaction and following up as needed.
• Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions to enhance guest experiences.
• Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing.
• Ensuring the preparation of specialized outgoing mail (e.g., certified registered) and the diligent collection of outgoing mail from designated internal zones
• Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.
• Ensure accurate reproduction of CD/DVD materials in response to customer requests or as part of an imaging project.
• Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role.

Job description

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Office Services Associate

Process & Procedures

Collaborate with the client organization to define robust policies, procedures, standards, and tolls that align with business goals and drive operational excellence.

Identify and monitor Key Performance Indicators (KPI), ensuring adherence to all Service Level Agreement (SLA) requirements.

Apply project and change management methodologies to identify and implement process improvement opportunities in a service-oriented environment.

Regularly update and maintain the Site Operations Manual/Playbook to ensure accurate and comprehensive documentation of operational processes.

Guest Relations

Develop and maintain positive relationships with regular guests, recognizing and acknowledging their loyalty through personalized gestures.

Engage with guests during their stay, seeking feedback, and proactively addressing any concerns to enhance overall satisfaction.

Identify opportunities for upselling additional services, amenities, and packages to enrich the guest experience and increase revenue.

Guest Experience

Ensure a warm and personalized welcome to all guests, creating a lasting first impression that reflects the company's commitment to exceptional service.

Anticipate guest needs and preferences, proactively helping and providing personalized recommendations to enhance their stay.

Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to the guest's satisfaction and following up as needed.

Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions to enhance guest experiences.

Mail

Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing.

Ensuring the preparation of specialized outgoing mail (e.g., certified registered) and the diligent collection of outgoing mail from designated internal zones

Print

Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.

Ensure accurate reproduction of CD/DVD materials in response to customer requests or as part of an imaging project.

Training

Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role.

Position Requirements / Experience / Education

High school diploma or equivalent, college degree preferred

Minimum 1 year of experience

Ability to understand client inquiries and provide effective responses

Experience in using Microsoft Office products and applications

Understands the importance of delivering added value to clients

Team player who can keep a positive attitude, motivate peers, and build relationship

Ability to maintain confidentiality and security of any client information

Displays a pleasant and cheerful disposition at all times

The Compensation range for this role is up to 21.60 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace.

We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

Follow Us: LinkedIn