Office - Resident Service Coordinator

Socket.dev; Georgetown (KY); On-site; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Rent discount

Renewal commissions

Morgan Essentials stipend

Referral program

Comprehensive benefits package

401(k) with match

Paid time off

Job summary

Morgan Properties is seeking a Resident Service Coordinator to manage resident interactions and support property management tasks. You will plan events, conduct inspections, and maintain resident files while facilitating communication between residents and leadership at our community.

The role emphasizes strong customer service, excellent communication, and the ability to foster positive relationships with residents and colleagues.

Qualifications

• 3–5 years of related experience or training.
• Sales and/or customer service training.
• Proficiency in software applications, smartphones, and reporting tools.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong ability to foster positive relationships with residents and colleagues.

Responsibilities

• Manage resident interactions and satisfaction.
• Assist with planning events and property inspections.
• Maintain resident files and reporting.
• Facilitate communication between residents and leadership.

Skills

Customer service

Communication

Software proficiency

Relationship building

Tools

Reporting tools

Job description

Join Our Team as a Resident Service Coordinator!

As a Resident Service Coordinator, you'll be responsible for managing resident interactions, supporting property management tasks, and ensuring the overall satisfaction of residents. You will help plan events, conduct property inspections, manage resident files, and assist with communication between residents and leadership at our community.

Compensation and Incentives

• Excellent Base Pay : $21.00 - $23.00/hour
• 20% Rent Discount
• Property Staff Shared Renewal Commissions (paid monthly)
• $300 Morgan Essentials (paid quarterly)
• Employee Referral Program (Earn up to $750 per referral)
• Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
• Retirement Plan: 401(k) with Company Match
• Generous Paid Time Off: Including 10 Holidays per year and sick leave

What We’ll Expect from You:

• 3-5 years of related experience or training.
• Sales and/or customer service training
• Proficiency in software applications, smartphones, and reporting/analysis tools
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in software applications, smartphones, and reporting/analysis tools
• Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment
• Skilled in understanding and addressing resident concerns with care and professionalism

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.