OFFICE & PRINT SERVICES COORDINATOR (2nd Shift)

Moore & Van Allen; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Moore & Van Allen PLLC in Charlotte, NC is seeking an experienced Office & Print Services Coordinator (2nd shift) to oversee daily workflows, support attorneys and staff, and manage office and print services operations.

The role requires strong communication, organizational, and problem-solving skills; on-site attendance is required; you will mentor team members, coordinate vendor relationships, and help maintain service standards while driving process improvements.

Qualifications

• High school diploma or GED.
• Understanding of workplace professionalism and customer service best practices.
• Ability to work on-site and maintain regular in-person attendance.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Oversee daily workflow across Office and Print Services.
• Prioritize and assign work to ensure timely completion.
• Serve as first escalation point for service issues.
• Maintain relationships with attorneys and staff.
• Coordinate with external print vendors and suppliers.
• Schedule coverage and coordinate team resources.
• Assist with mail, delivery, and general office services.
• Support print production as needed.

Skills

Communication

Organization

Problem-solving

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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OFFICE & PRINT SERVICES COORDINATOR (2nd Shift)

Moore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced Office & Print Services Coordinator (2 nd shift) to provide workflow oversight, team support, and hands‑on service delivery across office and print services functions. This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and takes pride in delivering exceptional customer service.

What You’ll Do:

As the Office & Print Services Coordinator, you will play a key role in ensuring efficient daily operations while supporting attorneys, staff, and clients with a variety of office and print services needs.

Key Responsibilities:

• Monitor daily workflow across Office and Print Services functions.
• Prioritize and assign work to ensure timely completion of requests.
• Serve as the first point of escalation for service‑related issues.
• Respond promptly to requests for assistance and information.
• Build & maintain strong relationships with attorneys and staff.
• Train, onboard, and mentor team members to support ongoing development.
• Ensure adherence to established service standards and procedures.
• Identify opportunities for process improvements and operational efficiencies.
• Track service performance metrics and workload trends.
• Support team scheduling, coverage planning, and coordination.
• Coordinate with external print vendors and suppliers.
• Manage office supply inventory and coordinate replenishment orders.
• Provide mail, delivery, distribution, and general office services support.
• Assist with print production and related services as needed.
• Perform other duties as assigned.

What We’re Looking For:

Required Qualifications

• High school diploma or equivalent (GED).
• Understanding of workplace professionalism and customer service best practices.
• Ability to work on‑site and maintain regular in‑person attendance.
• Strong communication, organization, and problem‑solving skills.

Preferred Qualifications

• 1+ year of experience in an office services, mailroom, print services, or customer service environment.
• Basic knowledge of office equipment, including copiers, printers, and postage machines.
• Proficiency with email, Microsoft Office, and general computer applications.
• Experience coordinating workflows or supporting team operations is a plus.

Physical Requirements:

• Frequent standing, walking, pushing, pulling, or moving objects
• Medium/Heavy lifting requirements up to 50lbs, exert force 10-25lbs.
• It requires the ability to communicate effectively using speech, vision, and hearing.
• The work requires the use of hands for simple grasping and fine manipulations.
• The work at times requires bending, squatting, and reaching, with the ability to lift, carry, push, or pull light weights, involving the use of carts, dollies and/or hand trucks

This position requires regular in‑person attendance due to the collaborative and interactive nature of the role. Work Hours: Monday – Friday, 10:30am – 7:30pm.

Equal Employment Opportunity Employer.