Office Operations & Onboarding Associate

Douglas Elliman; Austin (TX); On-site; USD 41,000 - 48,000; Full time

Job summary

Douglas Elliman in Austin seeks a Business Operations Associate to support brokerage operations, onboarding, platforms, and office maintenance. This entry-level role partners with the Executive Sales Manager and the Operations department to ensure a smooth experience for agents joining the Austin market and for clients and visitors.

You will handle reception, inventory, scheduling, event logistics, and platform support, training agents on company tools, and coordinating with Marketing, IT,

Qualifications

• Must be highly organized and detail-oriented.
• Strong oral and written communication skills.
• Customer service and hospitality mindset.
• Ability to learn platforms quickly and explain to non-technical users.

Responsibilities

• Coordinate onboarding for new agents against the onboarding checklist.
• Serve as contact for agents, clients, and visitors in the Austin office.
• Deliver platform walkthroughs and provide one-to-one support to agents.
• Maintain front reception area and manage office access procedures.
• Support operations by coordinating events, inventory, and facilities tasks.

Skills

Organizational skills

Detail-oriented

Communication skills

Customer service

Tools

Microsoft Word

Outlook

CRM access

Office systems

Job description

Douglas Elliman in Austin seeks a Business Operations Associate to support brokerage operations, onboarding, platforms, and office maintenance. This entry-level role partners with the Executive Sales Manager and the Operations department to ensure a smooth experience for agents joining the Austin market and for clients and visitors.

You will handle reception, inventory, scheduling, event logistics, and platform support, training agents on company tools, and coordinating with Marketing, IT,