Brokerage Operations Associate – Onboarding & Support

Elliman Inc.; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 49,000; Full time

Job summary

Douglas Elliman in Austin, TX is seeking a Business Operations Associate to support the smooth operation of the office, onboard new agents, and manage platform access.

You will work with the Executive Sales Manager and the Operations department to resolve agent needs, coordinate onboarding, training sessions, and service across Marketing, IT, Accounting.

This entry level role emphasizes customer service, organization, and meticulous attention to detail as you learn company platforms on the job.

Qualifications

• Must be very organized and detail-oriented.
• Strong oral, written, and interpersonal communication skills.
• Proficient in Microsoft Word, Outlook, Intranet, and Internet.
• Able to learn new platforms quickly and explain them to non-technical users.
• Able to manage competing priorities in a frequently interrupted environment.
• Comfortable working with ambiguity in a business that changes frequently.
• Customer service, hospitality, administrative, or coordination background a plus.

Responsibilities

• Coordinate onboarding for new agents against the established onboarding checklist.
• Serve as the point of contact for each new agent through their first weeks.
• Set up system credentials, email, and CRM access prior to start date.
• Arrange building access, keys, and parking credentials.
• Order business cards, sign riders, and name badges.
• Prepare welcome materials and conduct office orientation.
• Coordinate with Marketing, PR, and Accounting to complete each department's requirements.
• Schedule onboarding and training sessions and confirm attendance.
• Conduct thirty, sixty, and ninety day check-ins and elevate outstanding items.
• Maintain onboarding records and report status.

Skills

Organized and detail-oriented

Strong communication (oral)

Strong communication (written)

Interpersonal skills

Proficient in MS Word

Proficient in Outlook

Proficient in Intranet/Internet

Platform learning ability

Tools

Microsoft Word

Outlook

Intranet

Job description

Douglas Elliman in Austin, TX is seeking a Business Operations Associate to support the smooth operation of the office, onboard new agents, and manage platform access.

You will work with the Executive Sales Manager and the Operations department to resolve agent needs, coordinate onboarding, training sessions, and service across Marketing, IT, Accounting.

This entry level role emphasizes customer service, organization, and meticulous attention to detail as you learn company platforms on the job.