Austin Brokerage Ops Associate – Onboarding Support

Douglas Elliman Real Estate; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Douglas Elliman Real Estate in Austin seeks a Brokerage Operations Associate to support the smooth operation of the office and our platforms. You will coordinate onboarding for new agents, support agents with platforms, and maintain a professional front office.

You will be the go-to contact for agents, clients, and visitors, handling reception, facilities, inventory, events, and operational tasks to ensure a white-glove experience in a fast-paced environment.

Qualifications

• Must be very organized and detail-oriented.
• Strong oral, written, and interpersonal communication skills.
• Proficient in Microsoft Word, Outlook, Intranet, and Internet.

Responsibilities

• Coordinate onboarding for new agents against the onboarding checklist and serve as the point of contact during their first weeks.
• Set up system credentials, email, and CRM access prior to start date; arrange access and badges.
• Provide platform walkthroughs and one-to-one support to agents; maintain proficiency as platforms update.
• Greet agents, clients, and visitors; manage front reception area and office access procedures.
• Maintain conference rooms, kitchen, restrooms, and office inventory; coordinate with vendors.
• Coordinate sales meetings, events, and holiday parties; track attendance.
• Support Operations projects, document processes, and assist with HR documentation.

Skills

Organized

Detail-oriented

Strong communication

Problem-solving

Interpersonal skills

Tools

Microsoft Word

Outlook

Intranet

Internet

Job description

Douglas Elliman Real Estate in Austin seeks a Brokerage Operations Associate to support the smooth operation of the office and our platforms. You will coordinate onboarding for new agents, support agents with platforms, and maintain a professional front office.

You will be the go-to contact for agents, clients, and visitors, handling reception, facilities, inventory, events, and operational tasks to ensure a white-glove experience in a fast-paced environment.