Office & Operations Manager (Part-Time)

Unique Batik; Raleigh (NC); Vor Ort; USD 16.000 - 22.000; Teilzeit

Zusammenfassung

Unique Batik, a Fair Trade wholesaler and online retailer, is seeking a dependable, organized Part-Time Office & Operations Manager in Raleigh, NC. This on-site role keeps orders moving and customers happy, with variety and hands-on tasks in a small-business setting.

You will pull and pack orders, coordinate shipments, maintain inventory, respond to emails, update product details on the website, and help with online store maintenance.

Qualifikationen

• Two years of consistent work experience in an office, administrative, operations, or customer service setting.
• Ability to work independently and manage time effectively.
• Strong organizational skills and attention to detail.
• Strong computer skills and comfort learning new software and online platforms.
• Friendly, professional approach to helping customers, including resolving tricky situations.

Aufgaben

• Pull, pack, invoice, and prepare customer orders for shipment.
• Coordinate outgoing shipments and incoming deliveries, ensuring orders are processed accurately.
• Organize and maintain product inventory.
• Respond to emails from customers, vendors, and new inquiries.
• Address customer concerns, resolve order issues, and communicate effectively with customers.

Kenntnisse

Organizational skills

Independent worker

Time management

Customer service

Canva

Social media content

Tools

Canva

Jobbeschreibung

Unique Batik is a Fair Trade wholesaler and online retailer that has partnered with artisans in Guatemala, Ghana, Thailand, Chile, and beyond since 1991. We sell handmade clothing, jewelry, bags, and accessories to independent retailers and online customers, and we’re a proud member of the Fair Trade Federation. We are a hands-on team looking for a dependable, organized individual to support our day-to-day small-business operations.

Role Description

The Part-Time Office & Operations Manager role is an on-site position located in Raleigh, NC. This role is responsible for overseeing day-to-day operations that keep orders moving and customers happy. This is not a traditional corporate office or desk job. The right person is comfortable switching gears throughout the day, solving problems independently, and helping wherever needed without waiting for step-by-step instructions. This position is ideal for someone who enjoys variety, takes pride in keeping things organized, and wants to play an active role in a small business.

Schedule

20 hours per week, weekdays only, with flexible hours.

Responsibilities

• Pull, pack, invoice, and prepare customer orders for shipment
• Coordinate outgoing shipments and incoming deliveries, ensuring orders are processed accurately and efficiently
• Organize and maintain product inventory
• Respond to emails from customers, vendors, and new inquiries
• Help address customer concerns, resolve order issues, and communicate effectively with customers
• Add new products to the website, update product information, and assist with other online store maintenance

What We’re Looking For

• At least two years of consistent work experience, preferably in an office, administrative, operations, or customer service setting
• Ability to work independently, prioritize tasks, and manage time effectively
• Strong organizational skills and attention to detail
• Strong computer skills and comfort learning new software and online platforms
• A friendly, professional approach to helping customers, including calmly handling tricky situations
• Flexibility and willingness to take on a variety of tasks in a small-business environment
• Ability to regularly lift heavy boxes
• Experience with Canva and social media content is a plus
• An interest in fashion, jewelry, accessories, and Fair Trade products is a plus