Office Operations Manager

Unclassified; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Crown Heights Nonprofit in New York is seeking an Office Operations Manager to take ownership of day-to-day operations, lead a small in-office team, and drive projects forward.

The role focuses on keeping systems, workflows, and people aligned, with a strong emphasis on process improvement, CRM oversight, and effective internal communications to support the organization's mission.

If you spot broken processes and fix them proactively, this hands-on leadership position may be a fit.

Qualifications

• Proven experience in operations, office management, or a similar leadership role.
• Comfortable owning processes and making decisions independently.
• Tech-savvy with experience in CRM platforms (Salesforce a plus).
• Detail-oriented, proactive, and able to manage multiple priorities at once.
• Strong communicator who can lead both people and processes.

Responsibilities

• Oversee day-to-day office operations and maintain a clean, organized, professional environment
• Manage administrative and operational projects from start to completion
• Ensure processes are structured, efficient, and consistently followed
• Lead and coordinate a small in-office team
• Manage internal workflows and keep cross-departmental communication strong
• Oversee mailing and administrative operations
• Manage and maintain CRM systems, including Salesforce
• Ensure organization-wide data and systems stay accurate and up to date

Skills

Operations leadership

Process improvement

Independent decision making

CRM savvy

Strong communicator

Tools

Salesforce

Job description

Office Operations Manager | Crown Heights, NY $70,000 $100,000

About the Role

A growing nonprofit is looking for an Operations & Office Manager who can take real ownership of how the organization runs day-to-day. This is a hands‑on leadership role you'll be overseeing a small office team, driving projects forward, and keeping systems, workflows, and people all moving in the same direction. If you're the type who spots a broken process and fixes it before anyone asks, this role was built for you.

Key Responsibilities

Operations & Office Management

• Oversee day‑to‑day office operations and maintain a clean, organized, professional environment
• Manage administrative and operational projects from start to completion
• Ensure processes are structured, efficient, and consistently followed

Team & Workflow Coordination

• Lead and coordinate a small in‑office team
• Manage internal workflows and keep cross‑departmental communication strong
• Oversee mailing and administrative operations

Systems & CRM Oversight

• Manage and maintain CRM systems, including Salesforce
• Ensure organization‑wide data and systems stay accurate and up to date

Qualifications

• Proven experience in operations, office management, or a similar leadership role
• Comfortable owning processes and making decisions independently
• Tech‑savvy with experience in CRM platforms (Salesforce a plus)
• Detail‑oriented, proactive, and able to manage multiple priorities at once
• Strong communicator who can lead both people and processes