Office Operations Leader: Training & Patient Care

iCARE HEALTH SOLUTIONS; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

iCare Health Solutions is seeking an Office Supervisor to oversee daily operations and ensure compliant, efficient performance across iCare offices in Florida. The role includes training new hires, maintaining assets, and managing budgets including payroll, overtime, and supplies.

You will supervise insurance billing, reconcile financial reports, and coordinate doctor scheduling while fostering positive patient relations and professional staff development.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
• Ability to recruit, facilitate, train, coach, and develop excellent patient centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Effective communication to meet or exceed customer expectations and foster positive staff, doctor and team relationships.
• Ability to manage priorities through adaptability and follow-up.

Responsibilities

• Supervise and control office operations to ensure compliance with policies and procedures.
• Train new hires for various positions within iCare offices.
• Maintain office assets and inform district management of trends, needs or problems.
• Manage expenses such as payroll, overtime, supplies, and maintenance.
• Coordinate physician scheduling and doctor relations for leasing, employment, or referral.
• Oversee billing and insurance processing and reconcile financial reports.
• Recruit, train, coach, and develop staff; approve wage increases with district input.
• Maintain patient relations and ensure prompt follow-up on complaints.
• Report security-related matters and significant changes to the District Manager.

Skills

Leadership

Training

Communication

Staff development

Prioritization

Education

Bachelor’s degree or equivalent experience

Job description

iCare Health Solutions is seeking an Office Supervisor to oversee daily operations and ensure compliant, efficient performance across iCare offices in Florida. The role includes training new hires, maintaining assets, and managing budgets including payroll, overtime, and supplies.

You will supervise insurance billing, reconcile financial reports, and coordinate doctor scheduling while fostering positive patient relations and professional staff development.