Office Operations Leader: Build Systems, Lead Team, Growth

SERVPRO of Vacaville / Dixon; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Dental insurance

Job summary

SERVPRO of Vacaville / Dixon is seeking an Office Manager to join our leadership team. This role goes beyond typical admin tasks, focusing on building systems, developing staff, and driving high performance across operations, accounting, HR, and customer service.

You will lead the office team, collaborate with production, reconstruction, sales, and leadership, and ensure efficient financial and administrative workflows to support franchise growth and exceptional service during challenging times.

Qualifications

• 5+ years of office, operations, accounting, or customer service management experience
• Strong leadership and communication skills both verbal and written
• Proven ability to manage and multi task across multiple priorities
• Experience with Microsoft Office and business software systems
• QuickBooks experience required
• Restoration, construction, insurance, or service-industry experience preferred
• Xactimate experience preferred, not required

Responsibilities

• Leading and developing the office team
• Working collaboratively with production, reconstruction, sales, and leadership teams to support company goals
• Overseeing administrative, accounting, and HR functions
• Managing accounts receivable, accounts payable, and sub-contractor documentation
• Improving office systems, processes, and efficiency
• Supporting customer service excellence and franchise growth
• Tracking key performance metrics and driving accountability
• Coordinate interdepartmental communication

Skills

Leadership

Communication

Multi-tasking

Microsoft Office

QuickBooks

Xactimate (preferred)

Tools

QuickBooks

Xactimate

Job description

SERVPRO of Vacaville / Dixon is seeking an Office Manager to join our leadership team. This role goes beyond typical admin tasks, focusing on building systems, developing staff, and driving high performance across operations, accounting, HR, and customer service.

You will lead the office team, collaborate with production, reconstruction, sales, and leadership, and ensure efficient financial and administrative workflows to support franchise growth and exceptional service during challenging times.