Office Operations Lead (Front Desk & Patient Experience)

Opsgroupsf; San Francisco (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Paid sick leave

Benefits package as per California law

Job summary

OPS Group in San Francisco is seeking an Office Manager to lead patient-facing operations at a brand-new Orofacial Pain Specialty practice. You’ll own the front desk, scheduling, vendor coordination, and daily administration in a fast-paced, patient-focused environment.

You’ll collaborate with Dr. Kruman, implement new tools, and help shape the practice culture with a hands-on, proactive approach. Compensation: $28–35/hour, full-time, California law-compliant benefits.

Qualifications

• 2–3+ years in a role with front-desk responsibilities and operational ownership

Responsibilities

• Greet patients and deliver a warm, professional front-desk experience
• Manage check-in/check-out and keep the front desk organized
• Schedule and coordinate appointments in AthenaHealth
• Answer phones and respond to patient inquiries clearly across channels
• Maintain a calm environment and protect patient privacy
• Own daily office operations, vendor coordination, and facilities needs
• Support basic financial processes and onboarding of new vendors/partners
• Build relationships with patients, providers, vendors, and the community
• Plan and host occasional events for the practice and patients

Skills

People-facing experience

Organizational skills

Proactive problem solving

Tools

AthenaHealth

Job description

OPS Group in San Francisco is seeking an Office Manager to lead patient-facing operations at a brand-new Orofacial Pain Specialty practice. You’ll own the front desk, scheduling, vendor coordination, and daily administration in a fast-paced, patient-focused environment.

You’ll collaborate with Dr. Kruman, implement new tools, and help shape the practice culture with a hands-on, proactive approach. Compensation: $28–35/hour, full-time, California law-compliant benefits.