Office Operations Lead – Final Mile Admin & Team Coach

Hub Group; Oak Brook (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group in Oak Brook, IL seeks an Office Supervisor to lead the Admin team and provide critical support to Final Mile delivery operations. The role manages daily administrative functions, coordinates calls and correspondence, and ensures a customer-first approach to inquiries and routes with driver teams.

The ideal candidate will be highly organized, detail-oriented, and able to train staff, enforce office policies, manage vendor relations, and collaborate with location management to meet

Qualifications

• 3 years of experience in claims management, logistics, transportation, or a related administrative role.
• Strong understanding of transportation operations, processes, regulations, and support functions.
• Exceptional organizational skills and meticulous attention to detail.
• Excellent written and verbal communication, with the ability to articulate complex information clearly.
• Proficiency in Microsoft Office; knowledge of logistics software (TMS, WMS) is a plus.

Responsibilities

• Provide leadership to the Admin team and oversee daily office administrative activities.
• Manage incoming/outgoing calls, emails, and correspondence to ensure timely responses.
• Ensure Admin team has a customer-first mentality and resolves inquiries satisfactorily.
• Coordinate route monitoring and communication with driver teams to ensure on-time deliveries.
• Support driver teams to meet customer and client expectations.
• Partner with location management to achieve customer satisfaction and client expectations.
• Oversee inventory, purchasing, and vendor relations to control costs.
• Maintain a professional, organized office environment and enforce policies.
• Coordinate facility maintenance and repairs as needed.
• Supervise, train, and mentor administrative staff; conduct performance reviews.

Skills

Strong organizational skills

Excellent written and verbal comunmuni

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office Suite

TMS

WMS

Job description

Hub Group in Oak Brook, IL seeks an Office Supervisor to lead the Admin team and provide critical support to Final Mile delivery operations. The role manages daily administrative functions, coordinates calls and correspondence, and ensures a customer-first approach to inquiries and routes with driver teams.

The ideal candidate will be highly organized, detail-oriented, and able to train staff, enforce office policies, manage vendor relations, and collaborate with location management to meet