Office Operations & Customer Service Lead

Laurel Linen Service, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Group benefits package

Job summary

Laurel Linen Service is seeking an Office Operations Specialist to support company office functions, ensure financial accuracy, and supervise support staff. The role focuses on AP/AR, inventory control, and delivering first-class customer service.

Responsibilities include analytics, reporting, and maintaining records while upholding external/internal service standards and cross-department collaboration.

Qualifications

• High school diploma or equivalent
• Proficient in MS Word and Excel
• Ability to read purchase orders, packing slips, shipping documents
• Ability to read, interpret and act upon company generated reports
• Must be comfortable communicating with all levels of management
• Must have a positive attitude and be team oriented
• Must be able to lead and motivate by example

Responsibilities

• Administer operational procedures for AP/ AR/ inventory control and customer service.
• Manage an automated, customer-driven office with a small staff of customer service professionals.
• Responsible for daily, weekly, and monthly analytics and reporting.
• Keep accurate financial records.
• Maintain high performance ratings regarding customer service surveys.
• Maintain a disciplined and detailed Accounts Receivable.
• Assists in other areas and/or departments as requested.
• Manages personnel handling front line contact responsibilities of customer network.
• Communicate in an open, considerate manner with associates, managers, hubs, customers, and vendors.
• Create an environment of trust by giving and receiving honest communication.

Skills

Communication

Leadership

Teamwork

Attention to detail

Education

High School Diploma or Equivalent

Tools

MS Word

Excel

Job description

Laurel Linen Service is seeking an Office Operations Specialist to support company office functions, ensure financial accuracy, and supervise support staff. The role focuses on AP/AR, inventory control, and delivering first-class customer service.

Responsibilities include analytics, reporting, and maintaining records while upholding external/internal service standards and cross-department collaboration.