Office Operations & Customer Experience Lead

Clark Pest Control, Inc.; Macon (GA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Maternity, life insurance

401(k) with company match

Paid vacation/holidays/sick leave

Employee discounts

Industry-leading training

Descripción de la vacante

Bug House Pest Control is hiring for an Office Manager with a focus on customer service and operational leadership. You will be the vital link between our customers and service professionals, ensuring smooth operations and exceptional service delivery.

We offer a comprehensive benefits package and a strong training program, with a commitment to career growth and community service. The role emphasizes professionalism and teamwork within a fast-paced environment.

Formación

• 2 to 4 years of experience with Bug House Pest Control; including experience in operational functions
• Excellent knowledge of Bug House systems such as Pest Pac, Teams, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required
• Self-motivated and able to work in a fast-paced environment
• Acts with integrity by keeping commitments
• Serves as a Bug House Brand Ambassador, always focusing on the highest level of professionalism and image standards
• Excellent organizational, problem-solving, and customer service skills
• Demonstrate coaching and development ability through strong written and verbal communication

Responsabilidades

• Reflects our Mission: Protect, defend and enhance the homes and lives of each client
• Supervises office staff and office procedures, while reporting and tracking productivity
• Create a culture of learning, which coaching both current and new CSR staff members
• Handles customer complaint escalations for the branch
• Produces/Manage branch production reports
• Manages branch collections – credits and cancels accounts
• Participates in branch office staffing process with HR and Service Center Operations Manager

Conocimientos

Bug House systems

Customer service

Organizational skills

Communication

Educación

High school diploma or equivalent

Herramientas

Pest Pac

Teams

SharePoint

Outlook

Descripción del empleo

Bug House Pest Control is hiring for an Office Manager with a focus on customer service and operational leadership. You will be the vital link between our customers and service professionals, ensuring smooth operations and exceptional service delivery.

We offer a comprehensive benefits package and a strong training program, with a commitment to career growth and community service. The role emphasizes professionalism and teamwork within a fast-paced environment.