Office Operations Assistant

Ascension; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

403(b) matching

Paid time off

Tuition reimbursement (Vocare)

Job summary

Ascension is seeking a full-time Medical Office Front Desk role in Mt. Pleasant, WI. You will manage the patient lifecycle from check-in/out to scheduling and insurance precertifications, while handling payments and clerical tasks for a Family Practice clinic.

This position requires a high school diploma or equivalent (or 1 year of related experience). Ascension offers comprehensive benefits and opportunities for professional growth within a nonprofit Catholic health system.

Qualifications

• High School diploma or equivalent is required, or 1 year of applicable cumulative job-specific experience.

Responsibilities

• Greet visitors and manage check-in/out.
• Schedule or confirm appointments.
• Verify demographics and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports.
• Answer telephones and provide essential clerical support.

Education

High School diploma or equivalent

Job description

Your future role at a glance

- Location: Mt. Pleasant , WI

- Facility: Old Green Bay Road

- Department: Family Practice

- Schedule: Full-time| 1.0| Monday, Wednesday, Friday, 8:30 AM â 5:00 PM and Tuesday, Thursday, 9:30 AM â 6:00 PM (hours may also fluctuate based on clinic needs).

How you'll make an impact in this role

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertification's.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

What minimum requirements you'll need

Licensure / Certification / Registration

• Required Credential(s): None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.