Office Operations Assistant

Ascension; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off & holidays

Tuition reimbursement

Employee assistance program

Job summary

Ascension is seeking a Front Desk / Medical Office Associate for the Indianapolis, IN area. You will manage patient check-in and check-out with hospitality and clinical readiness, verify demographics and insurance data for accurate records, secure insurance authorizations, manage co-pays, and schedule daily patient appointments to keep the clinic running smoothly.

The role emphasizes patient experience, data integrity, financial operations, and seamless team coordination within a Primary Care

Qualifications

• High School diploma or equivalent or 1 year of applicable cumulative job specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Create a seamless patient arrival experience by managing the check-in and out process with a focus on hospitality and clinical readiness.
• Lead the accuracy of patient care records by verifying demographic and insurance data to ensure every patient's journey is documented correctly from the start.
• Support the financial health of the clinic by securing necessary insurance authorizations and managing daily co-payments and deposits with expert precision.
• Orchestrate the clinic's daily flow by scheduling appointments and managing medical record requests to keep the healthcare team and the patients perfectly in sync.

Skills

Customer service

Hospitality

Data entry

Appointment scheduling

Insurance verification

Education

High School diploma or equivalent

1 year of applicable experience

Job description

• Facility: Ascension Medical Group Clinic
• Department: Primary Care
• Schedule: Monday - Friday

Your future role at a glance

• Location: Indianapolis, IN
• Facility: Ascension Medical Group Clinic
• Department: Primary Care
• Schedule: Monday - Friday

How you’ll make an impact in this role

• Create a seamless patient arrival experience by managing the check-in and out process with a focus on hospitality and clinical readiness.
• Lead the accuracy of patient care records by verifying demographic and insurance data to ensure every patient's journey is documented correctly from the start.
• Support the financial health of the clinic by securing necessary insurance authorizations and managing daily co-payments and deposits with expert precision.
• Orchestrate the clinic's daily flow by scheduling appointments and managing medical record requests to keep the healthcare team and the patients perfectly in sync.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.