OFFICE MANAGER WM

Point Breeze Credit Union; Westminster (MD); On-site; USD 75,000 - 112,000; Full time

Job summary

Point Breeze Credit Union is seeking an Office Manager in Westminster, MD to ensure the office operates smoothly each business day and to support member services and staff performance.

The role requires leadership, strong analytical and interpersonal skills, and a solid understanding of teller and loan policies, with responsibilities ranging from employee supervision to loan approvals within authority. Westminster-based position offering competitive salary and benefits.

Qualifications

• Two-Year College Degree or equivalent, or completion of specialized in-house training.
• Minimum 3-5 years of similar or related experience.
• Strong supervisory and leadership skills.
• Solid analytical abilities.
• Good organizational and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Knowledge of teller, member service, loan policies, understanding of office operations and regulatory requirements.

Responsibilities

• Open and ready the office each business day.
• Assist Member Service Specialists to resolve adjustments and authorize adjustments.
• Ensure all equipment is in proper working order.
• Promote cross-sales of the credit union's products and services.
• Supervise and coach staff to provide timely, accurate member service.
• Schedule and counsel staff, establish performance expectations, and manage disciplinary actions.
• Conduct employee evaluations within the office department.
• Explain savings and checking programs, open new accounts, IRAs, and approve loans within lending authority.
• Perform Assistant Office Manager duties in their absence.
• Resolve member inquiries and explain policies and procedures.
• Maintain vendor relationships and stay current on regulatory changes; adhere to BSA requirements.

Skills

Supervisory skills

Leadership

Analytical skills

Organizational skills

Problem-solving

Interpersonal communication

Education

Two-Year College Degree

In-House Training/Apprenticeship

Job description

Job Details: Job Location: Westminster Office - Westminster, MD 21157, Position Type: Full Time, Salary Range: $74,540.00 - $111,810.00 Salary/year, Job Category: Banking,

Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, Take Responsibility, and Be Kind.

In this role, the Office Manager will:

• Ensure that the office is open and ready to conduct business each business day.
• Assist Member Service Specialists and others to resolve adjustments
• Authorize adjustments.
• Ensure all equipment is in proper working order
• Promote cross sales of the credit unions products and services.
• Supervise and coach office personnel to assure a trained, motivated, and professional staff capable of providing services in a timely and accurate manner ensuring positive member relations.
• Schedule assign work to, counsel, establish performance expectations and recommend the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation.
• Responsible for all employee evaluations within the office department.
• Provide such member services as explaining savings and checking programs, opening new accounts, IRA’s, approving checks and dealing with members with special concerns. Complete consumer loan processes with members. Ability to approve loans within lending authority.
• Perform all Assistant Office Manager duties, in their absence.
• Research and resolve member inquiries, explain specific policies and procedures. Assist office personnel by answering questions and resolving complex work-related problems.
• Maintain a positive working relationship with outside vendors to resolve problems and remain current on new product developments. Keep abreast of new rules and regulations that may impact Office Operations.
• Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained to me and as appropriate for my position.

Qualifications: To be successful in this role, candidates will have:

• Two-Year College Degree or Completion of Specialized Course of Study at a Business or Trade School, or Completion of a Specialized and Extensive In-House Training or Apprenticeship Program.
• Minimum 3-5 years of similar or related experience
• Strong supervisory and leadership skills
• Solid analytical abilities
• Good organizational and problem-solving abilities
• Excellent interpersonal and communication skills
• Knowledge of teller, member service, loan policies, understanding of office operations and function, and knowledge of legal and regulatory requirements.