Office Manager I

United Fidelity Bank, fsb; Shelbyville (IN); On-site; USD 50,000 - 55,000; Full time

Job summary

United Fidelity Bank is seeking a Branch Office Manager I to oversee daily branch operations in Shelbyville, IN, coaching staff and driving deposit and loan growth.

You will manage customer service, accounts, and risk while ensuring compliance with banking products and regulations. Weekend hours and occasional travel may be required.

Qualifications

• HS Diploma or GED required. Bachelor’s degree preferred in a business-related discipline.
• 5+ years of direct banking experience required. Direct supervisory experience preferred.

Responsibilities

• Manage the daily operations of the branch.
• Develop new deposit and loan business and expand existing customer relationships.
• Provide coaching, support, and training for branch personnel.
• Perform a wide variety of customer service transactions and duties.
• Manage all customer concerns promptly and professionally.
• Be proficient with banking products and services.
• Open new accounts for consumers and business customers.
• Discuss and assist business customers with Treasury Management services.
• Originate consumer loans.
• Cross-sell additional UFB services/products.
• Manage and track branch referral program.
• Prepare and/or manage completion of various branch reports.
• Supervise vault operations, audits, and maintain appropriate cash limits.
• Perform teller duties as needed.
• Oversee branch schedules.
• Identify and mitigate risk including compliance, operational, financial, and reputational risks.
• Represent the organization positively and promote CRA efforts in the community.
• Meet assigned individual and branch goals – deposit & loan growth, fee income & fee income waivers, cash levels, over/short, etc.
• Perform all duties in relation to the Bank Secrecy Act under guidance of the BSA Officer.

Skills

Business acumen

Leadership

Decision‑making

Financial aptitude

Customer focus

Relationship building

Problem solving

Risk management

Adaptability

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

It's fun to work at a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Job Summary

The Branch Office Manager I is responsible for maintaining an engaged, operationally sound, and high‑performing team dedicated to improving the financial wellness of our customers. As a key player and coach, you will oversee branch operations, directly manage associate performance, and provide guidance as needed.

Essential Job Functions

• Manage the daily operations of the branch.
• Develop new deposit and loan business and expand existing customer relationships.
• Provide coaching, support, and training for branch personnel.
• Perform a wide variety of customer service transactions and duties.
• Manage all customer concerns promptly and professionally.
• Be proficient with banking products and services.
• Open new accounts for consumers and business customers.
• Discuss and assist business customers with Treasury Management services.
• Originate consumer loans.
• Cross‑sell additional UFB services/products.
• Manage and track branch referral program.
• Prepare and/or manage completion of various branch reports.
• Supervise vault operations, audits, and maintain appropriate cash limits.
• Perform teller duties as needed.
• Oversee branch schedules.
• Identify and mitigate risk including compliance, operational, financial, and reputational risks.
• Represent the organization positively and promote CRA efforts in the community.
• Meet assigned individual and branch goals – deposit & loan growth, fee income & fee income waivers, cash levels, over/short, etc.
• Perform all duties in relation to the Bank Secrecy Act under guidance of the BSA Officer.

Skills & Abilities

• Strong business acumen with knowledge of banking operations, financial concepts, and organizational objectives.
• Demonstrated leadership skills with ability to coach, mentor, and develop associates.
• Effective decision‑making, sound judgement, and adherence to company policies, procedures, and regulatory requirements.
• Strong financial aptitude and understanding of banking products, services, and operational processes.
• Ability to remain composed and productive while managing multiple priorities in a fast‑paced environment.
• Accountability and professionalism in handling responsibilities, customer interactions, and confidential information.
• Excellent verbal and written communication skills.
• Customer‑focused mindset with commitment to delivering exceptional service.
• Proven relationship‑building skills with customers, community contacts, and business professionals.
• Strong problem‑solving and analytical abilities with attention to detail.
• Knowledge of risk management practices, regulatory compliance standards, and operational controls.
• Adaptability and openness to change to support process improvements and organizational initiatives.

Education, Experience & Qualifications

• HS Diploma or GED required. Bachelor’s degree preferred in a business‑related discipline.
• 5+ years of direct banking experience required. Direct supervisory experience preferred.

Physical Requirements

The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools, or controls typical of an office/bank environment. Lifting items up to 10 pounds on a consistent basis. Manual dexterity and coordination required over 80% of the work period while operating equipment such as computers, phones, calculators, etc. Weekend and evening work will be required.

Working Conditions

Typical office environment. Extended viewing of computer screens. 40+ hours a week, Saturday rotation required. Occasional travel may be required.

Equal Opportunity

United Fidelity Bank is a proud Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity, or any other characteristic protected by law.

Compensation

Minimum Wage: $50,000 annually. Maximum Wage: $55,000 annually.