ASSISTANT BRANCH MANAGER I

Prince Georges CFC U; Beltsville, Northern (MD, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Prince George's Community Federal Credit Union is seeking an Assistant Branch Manager with five years of progressive customer service experience to support the Branch Manager in daily branch operations, staff leadership, and member relations.

This full-time role (Mon-Fri, with occasional Saturday hours) involves supervising the teller line, coaching staff, promoting sales, and driving deposit and loan growth while upholding the credit union's mission and service standards.

Qualifications

• Requires Associate degree in Business Administration, Accounting or related field or five+ years of member service representative and loan application processing experience within a bank or credit union.
• Requires three years of demonstrated sales excellence.
• Proficiency with Symitar, Meridian Link desirable.

Responsibilities

• Assists the Branch Manager with the operations of the branch, scheduling staff; answers routine to complex questions on products and services, policies and procedures, or rules and regulations; and in the absence of the Branch Manager, has the authority to direct individual branch operations
• Assists the Branch Manager with branch security at all levels to include open/close of the facility, vault, and safe deposit boxes; ensures that staff receives on-going training on security and robbery procedures
• Maintains a high level of knowledge and procedural expertise in all Credit Union products and services
• Provides staff members a positive, professional role model of our ECO culture which includes, operations, member service and sales through personal example
• Promotes Credit Union programs and encourages new membership by making internal and external sales calls to existing and potential members in the community; identifies their needs and determines the best approach to present the Credit Union's services and products in order to maintain and/or generate new relationships
• Apply policies and procedures for the branch
• Fulfills the duties of a branch MSR to include deposit services, account maintenance, new memberships and accounts and consumer loan processing.
• Responsible for day-to-day oversight and management of the teller line staff and all operations. Fulfills Head Teller or Teller duties on an as-needed basis.
• Completes monthly coaching sessions and the annual performance reviews for the teller staff within the required timeframes.
• Develops and facilitates the monthly branch staff meetings as requested by the BM.
• Keeps informed of regulations, trends and developments with competitors and in the industry through such activities as reading publications, contacting counterparts in other organizations, and attending meetings, seminars, and special events
• Maintain a culture of excellence, success and positivity within the branch
• Provides training to staff on sales/service and operational processes on an as-needed basis
• Prepares reports as requested by management
• Other duties as assigned

Skills

Sales excellence

Customer service

Leadership

Education

Associate degree in Business Administration or related field

High School Diploma

Tools

Symitar

Meridian Link

Job description

Description

Prince George's Community Federal Credit Union is seeking a banking or credit union professional with five years of progressive customer service experience to serve as an Assistant Branch Manager. Under general supervision, but following established policies and procedures, the Assistant Branch Manager supports the Branch Manager position in the efficient daily operation of the branch by performing or accepting delegated responsibility over any or all aspects of branch services, including developing new deposit and loan business; providing superior customer service; promoting a sales and service culture through leadership, training and supervision of all branch staff; as well as supporting the membership through the performance of member transactions or supervision and support of frontline staff; all while striving to achieve established membership, deposit, loan and service goals, thereby increasing market share and advancing the credit union’s strategic objectives.This is a full-time position (Monday thru Friday) with routine Saturday hours required. The ideal candidate will have the flexibility to work additional evening hours needed, supporting occasional community events, performing or receiving training, and other tasks. This position must consistently uphold the mission, vision, and core values of the credit union, and possess the ability to cope in a team focused, fast-paced sales and service culture.

DUTIES AND RESPONSIBILITIES:

• Assists the Branch Manager with the operations of the branch, scheduling staff; answers routine to complex questions on products and services, policies and procedures, or rules and regulations; and in the absence of the Branch Manager, has the authority to direct individual branch operations
• Assists the Branch Manager with branch security at all levels to include open/close of the facility, vault, and safe deposit boxes; ensures that staff receives on-going training on security and robbery procedures
• Maintains a high level of knowledge and procedural expertise in all Credit Union products and services
• Provides staff members a positive, professional role model of our ECO culture which includes, operations, member service and sales through personal example
• Promotes Credit Union programs and encourages new membership by making internal and external sales calls to existing and potential members in the community; identifies their needs and determines the best approach to present the Credit Union's services and products in order to maintain and/or generate new relationships
• Apply policies and procedures for the branch
• Fulfills the duties of a branch MSR to include deposit services, account maintenance, new memberships and accounts and consumer loan processing.
• Responsible for day-to-day oversight and management of the teller line staff and all operations. Fulfills Head Teller or Teller duties on an as-needed basis.
• Completes monthly coaching sessions and the annual performance reviews for the teller staff within the required timeframes.
• Develops and facilitates the monthly branch staff meetings as requested by the BM.
• Keeps informed of regulations, trends and developments with competitors and in the industry through such activities as reading publications, contacting counterparts in other organizations, and attending meetings, seminars, and special events
• Maintain a culture of excellence, success and positivity within the branch
• Provides training to staff on sales/service and operational processes on an as-needed basis
• Prepares reports as requested by management
• Other duties as assigned

Requirements

• Requires an Associate degree in Business Administration, Accounting or related field or five or more years of member service representative and loan application processing experience within a bank or credit union
• Requires three years of demonstrated sales excellence.
• Proficiency with Symitar, Meridian Link desirable
• High School Diploma required
• Valid Driver's License and reliable transportation required
• Spanish speaking a plus
• Must be bondable
• Requires basic knowledge of Microsoft Outlook, Word and Excel and basic office equipment