MEMBER SERVICE SPECIALIST III TW

Point Breeze Credit Union; Towson (MD); On-site; USD 29,000 - 33,000; Full time

Job summary

Point Breeze Credit Union in Towson, MD is hiring a Member Service Specialist to join our Towson office. The role combines teller duties with new accounts, cross-selling products, and delivering friendly, accurate service to members.

You will open complex accounts, process loans, answer inquiries, and ensure compliance with BSA and credit union policies. Travel between branches as needed and contribute to a team that values quality, responsibility, and member satisfaction.

Qualifications

• High school diploma or GED.
• Minimum of 1-3 years of similar or related experience (Teller and New Accounts).
• Strong interpersonal and customer service skills.
• Enthusiastic and outgoing personality.
• Excellent attention to detail and accuracy skills.
• Effective written and verbal communication abilities.

Responsibilities

• Perform teller duties and handle new accounts functions.
• Deliver sales and service excellence through cross-selling.
• Open complex (trust, estate, guardianship) accounts with terms explained.
• Process loan applications and disbursements after approval.
• Answer general loan inquiries and update payoff statements.
• Comply with BSA guidelines and other credit union rules.
• Assist with other office operations as assigned.
• Travel between branches as needed.

Skills

Interpersonal skills

Customer service

Attention to detail

Verbal communication

Written communication

Enthusiastic personality

Team player

Education

High school diploma or GED

Job description

Job Details: Job Location: Towson Office - Baltimore, MD 21286, Education Level: High School, Salary Range: $21.00 - $24.00 Hourly, Job Category: Banking, Point Breeze Credit Union is currently seeking a Member Service Specialist to join our Towson office!

Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union, we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, Take Responsibility, and Be Kind.

Essential functions in the Member Service Specialist role are:

• Must have the ability to perform all duties associated with the Member Service Specialist I and Member Service Specialist II positions, including but not limited to all teller duties as well as new account functions
• Deliver sales and service excellence through increased cross selling opportunities for additional products and services to include debt protection coverage on loans. Must be able to demonstrate product knowledge, recognize opportunities and overcome objections while recommending products and services that will improve the members financial lives.
• Responsible for opening complex (trust, estate, guardianship and representative payee) and business accounts. Must be able to clearly present, explain and maintain these accounts and the service terms and conditions to meet all compliance requirements.
• Must have knowledge of all essential procedures to obtain required documentation to complete loan interview process
• Ability to complete loan process, including but not limited to application processing, preparing and completing necessary documents, and administering loan disbursement upon approval
• Must be able to answer and perform general loan inquires, including but not limited to calculating payoff statements, updating payment information and adjusting debt protection products
• Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position
• Perform other office operations related duties as assigned by the Office Manager or authorized party
• Must have the ability to travel between credit union branches as assigned

The role of Member Service Specialist encompasses pay grades 5 through 7. Incumbents are placed within a specific range based on experience. (starting rate $21 per hour, up to $24 per hour based on experience).

Qualifications: Qualified candidates will have:

• High school diploma or GED
• Minimum of 1 - 3 years of similar or related experience that aligns with MSS I and MSS II skill sets (Teller and New Accounts)
• Strong interpersonal and customer service skills
• Enthusiastic and outgoing personality
• Excellent attention to detail and accuracy skills
• Effective written and verbal communication abilities