Office Manager - Urogynecology

Hartford HealthCare; Connecticut; On-site; USD 75,000 - 115,000; Full time

Job summary

Hartford HealthCare Medical Group seeks an experienced administrative leader to oversee scheduling, budgeting, KPIs and staff development across Hartford region offices.

The role requires 3 years of supervisory experience in a medical practice, a Bachelor's degree, and strong communication skills. Epic experience is preferred, along with a focus on quality improvements and patient-centered care.

Qualifications

• Bachelor's Degree and/or appropriate certification preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Epic experience preferred.
• Strong communications skills and experience in a leading role required.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge and behaviors required to meet age specific patient needs preferred.

Responsibilities

• Models the efficient operation of the unit by scheduling and assigning work.
• Develops and maintains office budgets and KPIs.
• Manages resources to meet budgets and adjust as needed.
• Implements and monitors departmental goals and objectives.
• Analyzes needs and aligns with organizational strategy.
• Ensures courteous, respectful patient interactions across staff.
• Holds staff accountable for customer service standards.
• Conducts performance appraisals and staff reviews.
• Interviews candidates and participates in onboarding and training.
• Handles performance issues and disciplinary actions with leadership.
• Coaches employees to achieve objectives.
• Maintains staff schedules and attendance systems across shifts.
• Maintains positive customer service relationships and resolves conflicts.
• Communicates with management and staff to ensure information flow.
• Promotes teamwork with medical staff.

Skills

Leadership/Supervisory

Staff coaching

Communication

Budgeting

KPIs

Education

Bachelor's degree

Certification preferred

Tools

Epic

Job description

Location Detail: 601 N Main St Southington (10639)

Shift Detail: Monday -Friday Travel required throughout Hartford region offices

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare Colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

• Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
• Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
• Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
• Implements and monitors departmental goals and objectives for the work group
• Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
• Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
• Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
• Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
• Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
• Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary
• Coaches employees to be successful in contributing to the achievement of individual and work group objectives
• Maintain and adjust staff schedules to compliment practice provider schedules. Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations
• Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service.
• Effectively and continually communicates with the staff, management, and customers to facilitate the flow of information necessary to the success of the employees and the work group
• Promotes teamwork within the practice through timely and collaborative communication with medical staff

Qualifications

• Bachelor's Degree and/or appropriate certification preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Epic experience preferred.
• Strong communications skills and experience in a leading role required
• Ability to improve quality and productivity by identifying improvement opportunities
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.