Office Coordinator- Neurology

Hartford HealthCare; Norwich (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Hartford HealthCare Medical Group is seeking an Office Coordinator to manage daily practice operations, supervise staff, coordinate scheduling, patient flow, billing/coding, and HIPAA compliance.

Based at 45 Salem Turnpike, Norwich, CT, with a Monday–Friday schedule, the role supports providers and administration while developing workflows and budgets to sustain high-quality patient care.

Qualifications

• Strong leadership and supervisory experience in a medical or clinic setting.
• Experience coordinating patient flow, scheduling, and billing/coding requirements.
• Knowledge of HIPAA regulations and compliant handling of health information.

Responsibilities

• Supervises administrative and clinical staff and practice operations including scheduling and workflow.
• Serves as primary resource on patient flow, customer service, billing/coding, and EMR utilization.
• Triages care by relaying patient information, adjusts schedules, and coordinates urgent care as needed.
• Ensures staff adhere to HIPAA and customer service standards; manages vacations and time off.
• Interviews candidates with the Office/Practice Manager and supports budgeting initiatives.

Skills

Leadership experience

Staff supervision

Effective communication

Customer service

Scheduling & workflow

HIPAA compliance

Education

High school diploma

Associate/Bachelor’s degree or cert (preferred)

Job description

Location Detail: 45 Salem Turnpike Norwich (10583)

Shift Detail: Monday -Friday

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

The Office Coordinator is responsible for managing the daily operations of the practice and performing a variety of administrative functions related to the daily operations of the practice.

• Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.
• Serves as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• The Office Coordinator assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements.
• Insure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
• Insure that all staff members comply with HIPAA requirements.
• Maintain and adjust staff schedules to compliment practice provider schedules.
• Responsible for processing all new patients into the practice, maintaining contact and acting as the patient’s primary resource and contact as they are brought into the practice.
• Assists the Office and/or Practice Manager in developing and maintaining departmental budgets.
• Communicates with staff regarding new policies and procedures, changes in billing and insurance policies, and any other issues related to the operation of the practice.
• Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations.
• Responsible for ensuring adherence to organizational policies, procedures and regulatory standards.
• Interviews candidates and makes hiring decisions in conjunction with the Office and/or Practice Manager.
• Acts as a liaison to regarding daily operations and staff communication.

Qualifications

• High school diploma
• Associate/Bachelor’s Degree and/or appropriate certification preferred.
• Previous management/supervisory or leadership experience preferred
• Strong communications skills and experience in a leading role required
• Ability to improve quality and productivity by identifying improvement opportunities
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.