Office Manager - TEMP

Wellpointe Family of Companies; Burbank (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Sick Leave

401k & Deferred Profit-Sharing Plan

Professional development

Job summary

Fresno Guest Homes is seeking a Business Office Manager to oversee admissions, intake processing, document management, scheduling, and compliance across our home health and hospice operations at Fresno facilities.

The role requires collaboration with care teams, physicians, and families, proficient use of Axxess EHR, and strong organizational skills. A Bachelor’s degree in Health Administration and 2–3 years of healthcare operations experience are required.

Qualifications

• Bachelor's degree in Health Administration or Healthcare Management is required.
• 2–3 years of administrative or healthcare operations experience, HH/Hospice preferred.
• Proficiency with Axxess or similar EHR systems.

Responsibilities

• Admissions & Intake: process referrals, prepare admission packets, schedule visits, manage intake paperwork.
• Axxess & Document Management: oversee NOA submissions, run reports, QA submissions.
• Compliance & Agency Operations: maintain logs, support audits, coordinate IDG meetings.
• Discharges: notify families, prepare forms, retrieve folders.

Skills

Strong organizational skills

Effective communication

Attention to detail

Education

Bachelor's Degree - Health Administration

Tools

Axxess

Job description

POSITION OVERVIEW

Title: Business Office Manager

Company: Xencare Inc. (DBA Fresno Guest Homes)

Work Location: Fresno Guest Homes Facilities

Reports to: Vice President – Care Operations

Location: Fresno, CA

ABOUT FRESNO GUEST HOMES

Fresno Guest Homes is a leading provider of affordable, boutique-style residential assisted living services in Fresno, CA that specializes in offering a coordinated and integrated system of care to high-acuity older adults with multiple chronic illnesses, including Alzheimer’s and other dementia.

Fresno Guest Homes differentiates itself by providing complex care and medical services coordination in a home-like environment, communicating effectively, and making resident and family satisfaction its top priority.

POSITION SUMMARY

The Business Office Manager plays a vital administrative and operational role in supporting the delivery of Home Health (HH) and Hospice services. This position ensures accurate intake processing, document organization, scheduling, compliance, and efficient use of the Axxess platform. It also supports agency regulatory requirements and facilitates communication between care teams, physicians, and families.

This is a high-responsibility support position ideal for someone with excellent organizational skills, strong familiarity with electronic health platforms, and a working knowledge of home health and hospice operations.

KEY RESPONSIBILITIES

Admissions & Intake

• Process and input referrals; prepare admission packets and facility folders
• Schedule visits and distribute intake paperwork and updates to RN staff
• Upload and manage documents (POCs, RXs, labs) in Axxess

Axxess & Document Management

• Oversee therapy schedules, physician/vendor setup, and NOA submissions
• Log signed orders, generate reports, and manage QA submissions to IQIES

Compliance & Agency Operations

• Maintain required logs, dispose/order supplies, and manage quarterly meetings
• Support audits, in-services, and agency evaluations; coordinate IDG meetings

Discharges

• Notify families of discharges, prepare required forms, and retrieve facility folders

QUALIFICATIONS

• Bachelor Degree - Health Administration (or Healthcare Management)
• 2-3 years of administrative or healthcare operations experience, HH/Hospice preferred
• Proficiency with Axxess or similar EHR systems
• Strong organization, communication, and attention to detail

Work Environment & What We Offer:

• Work is conducted at both a typical office environment and on-site at assigned facilities, engaging with residents, families, and staff.
• Competitive wages and a comprehensive benefits package including Health Insurance (Medical, Dental, and Vision), Paid Sick Leave, and a 401k & Deferred Profit-Sharing Plan
• Opportunities for ongoing professional development and career growth.
• A dynamic, supportive, and collaborative work environment.