Executive Administrator

Wellpointe Family of Companies; Fresno (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance (Medical, Dental, and

Paid sick leave

401k & Deferred Profit-Sharing Plan

Professional development opportunities

Job summary

Staff2You CV, LLC is seeking an Executive Administrator to manage resident care operations at Fresno Guest Homes facilities in Fresno, CA. The role oversees care services, medication management, and regulatory compliance, while ensuring high resident and family satisfaction.

Reporting to the President of Care Operations, the position focuses on care coordination, quality assurance, and effective communication with families.

Qualifications

• 5+ years of leadership in assisted living or similar care setting.
• RCFE Administrator Certification required.
• Bachelor's degree preferred; strong understanding of resident care operations.

Responsibilities

• Oversee resident care operations and ensure regulatory compliance.
• Coordinate care team, medication management, and healthcare services coordination.
• Maintain family communications and engagement; ensure documentation accuracy.
• Lead recruitment, training and staffing in collaboration with other teams.

Skills

Leadership experience

Family communication

Regulatory compliance knowledge

Problem-solving

Decision-making

Education

RCFE Administrator Certification

Bachelor's degree preferred

Job description

POSITION OVERVIEW

Title: Executive Administrator

Company: Staff2You CV, LLC

Work Location: Fresno Guest Homes Facilities

Reports to: President - Care Operations

Location: Fresno, CA

ABOUT STAFF2YOU CV, LLC

Staff2You CV, LLC is a staffing and employment company dedicated to supporting the operations of Fresno Guest Homes. Employees of Staff2You CV, LLC are leased to Fresno Guest Homes to provide care and support services to its residents, ensuring seamless integration into the high-quality care standards upheld by Fresno Guest Homes.

ABOUT FRESNO GUEST HOMES

Fresno Guest Homes is a leading provider of affordable, boutique-style residential assisted living services in Fresno, CA that specializes in offering a coordinated and integrated system of care to high-acuity older adults with multiple chronic illnesses, including Alzheimer's and other dementia.

Fresno Guest Homes differentiates itself by providing complex care and medical services coordination in a home-like environment, communicating effectively, and making resident and family satisfaction its top priority.

POSITION SUMMARY

The Executive Administrator is responsible for all aspects of resident Care Operations within assigned Fresno Guest Homes facilities. This role ensures that care services meet regulatory standards and align with company protocols, prioritizing resident well-being and satisfaction.

The Executive Administrator's primary focus is on resident care, including medication management and healthcare services coordination, directing Care Team members, compliance, and family communications to maintain high-quality care and resident/family satisfaction. While involved with recruiting, training, staffing/scheduling, HR, maintenance or non-care administrative functions, these functions are led and handled by different teams.

CARE OPERATIONS (i.e. RESIDENT CARE)

• Involved with hiring process process for Care Team members; coordinate with Staff Development to facilitate ongoing training & development of Care Team members.
• Ensure all resident care services, including medication management and healthcare services coordination, are delivered in accordance with Fresno Guest Homes' standards and state regulations.
• Oversee resident service snapshots and medication management, including coordination with pharmacy.
• Responsible for monitoring of resident condition changes and coordinating as necessary with healthcare services, including physicians, specialists, Home Health, Hospice, and DME.
• Oversee infection control measures, emergency preparedness, and risk management related to resident care.
• Respond effectively to emergencies and incidents.

RESIDENT ENGAGEMENT

• Ensure that residents have access to activities, entertainment, and enrichment activities that promote joy, purpose, and personal fulfillment.
• Work with Staff Development to ensure that Care Team members are facilitating and implementing resident engagement and social interaction activities based on residents’ abilities and interests.
• Work with Staff Development and Care Team members to ensure that resident engagement opportunities are tailored to residents’ abilities and interests.
• Promote a vibrant community atmosphere by encouraging participation in social and recreational activities that foster meaningful daily interactions and overall well-being.

COMPLIANCE & QUALITY ASSURANCE

• Ensure compliance with RCFE regulations by adhering to internal policies and practices.
• Oversee and prepare for licensing inspections; maintain positive working relationships with licensing staff.
• Maintain accurate resident records and documentation per regulatory requirements.
• Implement best practices and quality improvement initiatives to enhance care services.

FAMILY & COMMUNITY RELATIONS

• Serve as the primary point of contact for families, providing regular updates on resident well-being and responding to family questions timely and effectively.
• Conduct family meetings and care conferences to ensure alignment on service delivery.
• Address family concerns with professionalism and empathy, using a solutions-based approach driven by active listening.
• Promote a culture of resident and family satisfaction through all resident/family touchpoints.

FACILITY OPERATIONS

• Ensure a safe, clean, and comfortable environment for residents.
• Collaborate with Maintenance, Food Service & Supplies, and Care Operations teams for facility upkeep, supplies, and DME needs.

FOOD SERVICE & DIETARY OVERSIGHT

• Ensure that meal service is consistent with company menu and standards, including adequate portion sizing and presentation.
• Address individual resident dietary needs, restrictions, modifications and preferences to promote nutrition, safety, and enjoyment.
• Liaise between Care Team and Food Service to ensure both orders and deliveries are timely and accurate.
• Monitor residents for dietary concerns, weight loss/gain, and hydration, implementing adjustments as necessary.

QUALIFICATIONS

• 5+ years of leadership experience in assisted living, skilled nursing, or a similar care setting.
• RCFE Administrator Certification required.
• Bachelor's degree preferred
• Extensive knowledge of resident care operations, medication management, and regulatory compliance.
• Strong problem-solving and decision-making skills in a senior care environment.
• Excellent family communication and conflict resolution abilities.
• A compassionate, resident-first mindset with a commitment to high-quality care.

Work Environment & What We Offer:

• Work is conducted at both a typical office environment and on-site at assigned facilities, engaging with residents, families, and staff.
• Competitive wages and a comprehensive benefits package including Health Insurance (Medical, Dental, and Vision), Paid Sick Leave, and a 401k & Deferred Profit-Sharing Plan
• Opportunities for ongoing professional development and career growth.
• A dynamic, supportive, and collaborative work environment.