Office Manager & Student Team Lead

University of Massachusetts Amherst; Amherst (MA); On-site; USD 40,000 - 56,000; Full time

Job summary

The Clerk IV (Office Manager) at the University of Massachusetts Amherst provides essential administrative support to the Senior Assistant Provost and LRC leadership, while serving as the lead receptionist and supervising a team of student office assistants.

Based in Amherst with a full-time, onsite schedule, the role covers scheduling, payroll coordination, facilities coordination, budgeting, events, and outreach to diverse campus partners. Strong organization and communication are essential.

Qualifications

• High school diploma or equivalent; 2+ years of admin or customer support experience.
• Ability to manage student employees, assign work, and monitor quality and consistency.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent written and verbal communication; ability to maintain confidentiality.

Responsibilities

• Provide administrative support for Senior Assistant Provost and LRC leadership; manage schedules and documents.
• Lead receptionist duties and front-office operations for LRC and OURS; direct inquiries to appropriate offices.
• Coordinate recruitment and communications to ensure campus-wide messaging and operational alignment.
• Hire, train, and supervise student staff; process payroll and monitor payroll accuracy.

Education

Some college experience

Tools

Google Suite

Microsoft Excel

Word processing

Databases

Job description

The Clerk IV (Office Manager) at the University of Massachusetts Amherst provides essential administrative support to the Senior Assistant Provost and LRC leadership, while serving as the lead receptionist and supervising a team of student office assistants.

Based in Amherst with a full-time, onsite schedule, the role covers scheduling, payroll coordination, facilities coordination, budgeting, events, and outreach to diverse campus partners. Strong organization and communication are essential.