Office Manager: Operations, HR & Customer Care Lead

Tier1usa; Rockville (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Specialty Pool & Fountain, LLC in Rockville, MD is seeking an experienced Office Operations/HR Support specialist to oversee daily office activities, manage supplies, and coordinate onboarding and training across the branch. This full-time role emphasizes accuracy, customer communication, and efficient recordkeeping in a growing service company.

The position offers a compensation range of $45,000 to $60,000 per year, standard business hours, and opportunities to improve processes and service

Qualifications

• Experience in office management, construction administration, project coordination, or a related field.
• Experience in budgeting and financial oversight, including billing cycles and collections.
• Construction, aquatics, commercial services, or related industry experience preferred.
• Experience with CRM/ERP or project management systems (Salesforce or similar).
• Knowledge of merchant trade agreements, credit policies and AR compliance.
• Strong business operations understanding: HR, procurement and finance.
• Excellent communication and interpersonal skills; high attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Oversee daily office operations and maintain an organized environment.
• Manage office supplies, equipment, and company assets including phones and IT.
• Support fleet admin needs: registrations, tolls, and related projects.
• Onboard and coordinate training with HR and General Manager.
• Maintain accurate employee, vendor, and operational records.
• Coordinate customer communications during estimating, construction, and project completion.
• Own accounts receivable for the branch (0–90 days) and ensure timely invoicing.
• Process payments, credits, and billing adjustments; follow up on outstanding balances.
• Collaborate with Accounting/AR and branch leadership to improve workflows.

Skills

Office management

HR support

Accounts receivable

Billing

Customer service

Project coordination

CRM / Salesforce

Budgeting

Documentation

Vendor management

Job description

Specialty Pool & Fountain, LLC in Rockville, MD is seeking an experienced Office Operations/HR Support specialist to oversee daily office activities, manage supplies, and coordinate onboarding and training across the branch. This full-time role emphasizes accuracy, customer communication, and efficient recordkeeping in a growing service company.

The position offers a compensation range of $45,000 to $60,000 per year, standard business hours, and opportunities to improve processes and service