Office Manager-Minneapolis

Transformmn; Minneapolis (MN); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Medical

Dental

HSA

Life Insurance

Long-Term Disability

Paid Time Off

Holiday Pay

403b Retirement account

Accident insurance

Job summary

The Minneapolis Office Manager at New Life Family Services helps fulfil the organization’s mission by ensuring professional representation and coordinating client services. This role manages the Woodbury office, oversees office administration, and supports Every Family program activities.

Responsibilities include handling client contacts, scheduling appointments, assisting with pregnancy test intakes, supervising volunteers, and coordinating donations and clothing closet logistics across offices.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• Minimum two years of work experience in a professional setting.
• Proficiency in Microsoft Office based software.
• Excellent interpersonal, verbal and written communication skills.
• Excellent organizational and multi-tasking skills.

Responsibilities

• BRANCH RESPONSIBILITIES: Office administration including scheduling, supplies, equipment, and office statistics; represent the office to the organization and advocate for clients; assist with agency changes and Every Family program.
• CLIENT CONTACT: Answer calls, provide crisis counseling over the phone, schedule medical or social service appointments, assist with pregnancy test intakes and parent intakes, and prep client rooms.
• VOLUNTEER MANAGEMENT: Interview volunteers, train new volunteers, manage schedules, recruit volunteers and monitor ongoing education requirements.
• EVERY FAMILY PROGRAM: Manage donations, clothing closet, and distribution of supplies between offices; schedule parent coach volunteers.

Skills

Interpersonal communication

Verbal communication

Written communication

Organizational skills

Multi-tasking

Education

Bachelor's degree in Business/Communications

Tools

Microsoft Office

Job description

The Minneapolis Office Manager helps fulfil New Life Family Service’s mission of assisting clients in life-affirming decisions with the love and compassion of Christ by ensuring professional representation of New Life Family Services and its programs through management of the Woodbury office and coordination of client services.

Hours: Full-time, 40 hours per week

Range of pay: $21.00 – $24.00 per hour, depending on qualifications

Benefits: Medical, Dental, HSA, Life Insurance, Long-Term Disability, Paid Time Off, Holiday Pay, 403b Retirement account, Accident insurance.

REPORTS TO:

Director of Program Management

POSITION RESPONSIBILITIES:

• BRANCH RESPONSIBILITIES: Responsible for office administration including coordinating schedules, ordering supplies, maintaining office equipment, general office organization and maintaining office statistics. Speak for and represent the office to the greater organization and advocate for its unique set of clients. Help set the tone for the office and keep a proper balance between office specific goals and the goals of the agency as a whole. Assist in follow-up of new agency changes being implemented at the office level. Assist with the Every Family program according to the guidelines and system set by the agency.
• CLIENT CONTACT: Answer incoming phone calls and provide over the phone counseling to those in crisis. Schedule clients for medical or social service appointments as needed. Assist in administering pregnancy test intakes and partner intakes. Assist volunteers in Every Family appointments as needed. Assist the nurses, social workers, and client advocates as needed with paperwork and having client rooms prepared for medical appointments.
• VOLUNTEER MANAGEMENT: Interview prospective volunteers and provide in-office training for new volunteers and inters. Manage ongoing work of volunteers and intern in office. Oversee and manage volunteers and their schedules. Work with Volunteer Coordinator to recruit new volunteers and ensure volunteers are meeting continuing education requirements.
• EVERY FAMILY PROGRAM: Assist with the Every Family program as set by the agency and with the direction of the Every Family Program Manager. Oversee the receiving of material donations, processing donations and management of the clothing closet, storage and distribution of supplies between offices. Maintain schedule of appointments for parent coach volunteers.

POSITION QUALIFICATIONS:

• Bachelor’s degree in Business, Communications, or related field.
• Minimum two years of work experience in a professional setting.
• Proficiency in Microsoft Office based software.
• Excellent interpersonal, verbal and written communication skills.
• Excellent organizational and multi-tasking skills.

STAFF EXPECTATIONS:

• Attend all New Life Family Services fundraising and other agency sponsored events. These may include some evening and/or weekend hours.
• Facilitate weekly staff and prayer meetings.
• Participate in appropriate workshops and training sessions to ensure continuing professional development.
• Serve at community and church related events representing New Life Family Services as needed.

CORE VALUES & COMMITMENTS:

• Demonstrate a faith in Jesus Christ.
• Actively participate in a local church community.
• Exhibit strong commitment and dedication to the sanctity of human life.
• Exhibit strong commitment and dedication to sexual purity.
• Express a clear understanding of the inner workings of a Pregnancy Care Center.
• Exhibit ability to respect client & donor confidentiality through the safe keeping of related information.