Office Manager/Medical Assistant

Quick Med Urgent Care; Zanesville (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Quick Med Urgent Care in Zanesville, OH is seeking an experienced Office Manager to oversee daily admin and front‑office operations at our QUICKmed Zanesville location. You will lead the front‑office team, support clinical operations, and ensure a positive patient experience with efficient clinic workflows.

The ideal candidate brings hands‑on leadership, strong communication, organizational, and problem‑solving skills, with at least two years in healthcare admin and familiarity with EMR/EHR

Qualifications

• Minimum 2 years in healthcare/medical office setting.
• Supervisory or management experience preferred.
• Experience with EMR/EHR systems.
• Strong knowledge of HIPAA compliance.
• Excellent written and verbal communication skills.
• Able to lead and motivate a team in a fast-paced environment.

Responsibilities

• Oversee daily admin and front-office operations.
• Supervise and coach front-office staff.
• Develop and maintain staff schedules for coverage.
• Assist with onboarding, orientation, training, and development.
• Monitor attendance, punctuality, productivity and performance.
• Address staff concerns in line with company policies.
• Maintain HIPAA, OSHA compliance and clinic standards.
• Monitor patient flow, registration, check-in/out, and scheduling.
• Collaborate with clinicians and staff to keep workflows efficient.
• Assist with revenue cycle and billing-related processes.

Skills

Staff leadership

Healthcare operations

EMR/EHR

HIPAA compliance

Customer service

Scheduling

Communication

Education

HS Diploma

Tools

Microsoft Office

Job description

Job Details

Level: Experienced, Job Location: QUICKmed Zanesville - Zanesville, OH 43701, QuickMed Urgent Care is seeking a motivated, organized, and experienced Office Manager to oversee the day-to-day administrative and operational functions of an urgent care location. The Office Manager will provide leadership to front-office staff, support clinical operations, ensure an exceptional patient experience, and maintain efficient clinic workflows.

The ideal candidate is a hands‑on leader who thrives in a fast‑paced healthcare environment and has strong communication, organizational, customer service, and problem‑solving skills.

Responsibilities

• Oversee daily administrative and front-office operations of the urgent care center.
• Supervise, lead, coach, and support front‑office employees.
• Develop and maintain staff schedules to ensure appropriate coverage and efficient operations.
• Assist with employee onboarding, orientation, training, and ongoing development.
• Monitor employee attendance, punctuality, productivity, and performance.
• Address employee concerns and performance issues in accordance with company policies.
• Ensure staff follow QuickMed policies, procedures, and standards.
• Monitor patient registration, check‑in, check‑out, scheduling, and overall patient flow.
• Promote a positive and professional patient experience.
• Address patient concerns and complaints promptly and professionally.
• Collaborate with providers, nurses, medical assistants, and other clinical team members to maintain efficient workflows.
• Monitor clinic wait times, patient volume, and operational efficiency.
• Ensure accurate patient information and appropriate documentation within the electronic medical record (EMR).
• Oversee insurance verification, authorisations, referrals, and other administrative processes as applicable.
• Assist with revenue cycle and billing‑related processes and identify issues that may impact collections.
• Monitor office supplies, medical/administrative inventory, and equipment needs.
• Assist with ordering supplies and maintaining appropriate inventory levels.
• Maintain compliance with HIPAA, OSHA, infection‑control practices, and applicable federal, state, and local regulations.
• Assist with preparation for audits, inspections, and compliance reviews.
• Maintain a clean, organized, professional, and welcoming clinic environment.
• Review operational reports and identify opportunities for improvement.
• Communicate operational concerns, staffing needs, and performance trends to leadership.
• Assist with implementation of new policies, procedures, programs, and initiatives.
• Participate in staff meetings and leadership meetings as needed.
• Serve as a role model for professionalism, accountability, teamwork, and customer service.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of healthcare, medical office, urgent care, outpatient, or related experience.
• Previous supervisory or management experience preferred.
• Strong knowledge of medical office operations and patient service.
• Working knowledge of HIPAA and patient confidentiality requirements.
• Experience working with electronic medical records (EMR/EHR) systems.
• Strong computer skills, including Microsoft Office.
• Excellent written and verbal communication skills.
• Strong organizational and time‑management skills.
• Demonstrated ability to lead and motivate a team.
• Strong problem‑solving and conflict‑resolution skills.
• Ability to handle confidential information with discretion.
• Ability to work effectively in a fast‑paced healthcare environment.

Job Type

Full‑time

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location

In person