Office Manager, IISS-Americas

THE INTERNATIONAL INSTITUTE FOR STRATEGIC STUDIES; United States; On-site; GBP 53,000 - 56,000; Full time

Job summary

The International Institute for Strategic Studies (IISS) seeks an Office Manager for its IISS-Americas office in Washington, DC to support the Managing Director and ensure smooth operations across HR, facilities, IT, and administration.

You will manage new hire paperwork and benefits, oversee vendor relations, coordinate travel, support events, and supervise 2-3 interns each term, while maintaining CRM contacts and responding to inquiries.

Qualifications

• Minimum undergraduate degree and relevant work experience.
• Strong HR, nonprofit governance knowledge.
• Excellent written and verbal communication with attention to detail.
• Ability to collaborate across time zones and offices.
• Experience hiring, interview scheduling, and onboarding.
• Experience leading a small team.
• Discretion and sound judgment.
• Interest in international affairs is a plus.

Responsibilities

• Human resources management including new hire paperwork, benefits enrollment, timekeeping, and compliance.
• Office and facilities management, IT systems, vendor relationships.
• Financial reporting and vendor payments coordination.
• Managing travel arrangements for visiting staff.
• Support event organization for public and private events.
• Oversight of internship program and supervision of interns.
• Maintaining US contacts in CRM.
• Responding to general inquiries for US office.
• Welcoming environment for office guests.
• In-office position with travel as needed.

Skills

Communication skills

HR knowledge

Team leadership

Attention to detail

Discretion

Multitasking across time zones

Education

Undergraduate degree

Tools

CRM software

Office IT systems

Job description

Facts. Analysis. Influence.

The International Institute for Strategic Studies (IISS) is a defence and security think tank that has a deep understanding of regional geopolitics and geo-economics in a global context. Its international researchers provide best-in-class, independent and impartial analysis and offer insights on strategic challenges and priorities to governments and the private sector. It is expert at bringing together national leaders and senior policymakers in foreign policy, defence and security; promoting dialogue; and facilitating effective and influential bilateral and multilateral consultations.

We seek to appoint an Office Manager for the IISS-Americas office in Washington DC. This position will support the Managing Director in meeting the operational, management, and compliance requirements of a vibrant, fast-paced non-profit and work closely with colleagues in the London headquarters.

• Human resources management such as new hire paperwork, benefits enrollment, timekeeping, and organizational compliance with government regulations.

• Office and facilities management including ensuring smooth running of IT systems, maintaining office supplies, and managing vendor relationships.

• Financial reporting and vendor payments in close coordination with finance department.

• Managing travel arrangements and other administrative support for visiting staff from other offices.

• Supporting event organization and execution for public and private events.

• Oversight of the management of all internship programming and supervision of 2-3 paid interns per academic term.

• Maintaining US contacts in CRM database.

• Responding to general inquiries directed at US office.

• Ensuring a welcoming environment for office guests.

Successful candidatesshould have the following:

• Demonstrable and relevant work experience with a minimum of an undergraduate degree.

• Strong administrative experience and general knowledge of HR and nonprofit rules and regulations.

• Superior communications skills, both written and oral, and sharp attention to detail.

• Ability to collaborate well with a wide range of people both in person and remotely across time-zones.

• Experience with hiring, particularly overseeing selection processes, screening applications, and coordinating interview scheduling.

• Experience leading or managing a small team.

• Sound judgement and discretion.

• Ability to manage multiple complex tasks concurrently.

• Desire to grow administrative and operations competencies a plus.

• Interest in international affairs and experience living or traveling abroad a plus.

Applicants must have authorization to work in the US (the IISS-Americas is unfortunately unable to assist in procuring visas or entry permits). This is an in-office position. The salary range for this position is $70,000-75,000 along with a generous benefits package.

Applications must be received by 7:00pm ET Friday October 30th. Due to the volume of applications, we regret that we are unable to respond to every single one.

The recruitment process will include an in-person interview at the candidate’s nearest IISS office. Candidates should be prepared to travel accordingly, if selected for progression.