Global Office & Operations Manager — Think Tank

THE INTERNATIONAL INSTITUTE FOR STRATEGIC STUDIES; United States; On-site; GBP 53,000 - 56,000; Full time

Job summary

The International Institute for Strategic Studies (IISS) seeks an Office Manager for its IISS-Americas office in Washington, DC to support the Managing Director and ensure smooth operations across HR, facilities, IT, and administration.

You will manage new hire paperwork and benefits, oversee vendor relations, coordinate travel, support events, and supervise 2-3 interns each term, while maintaining CRM contacts and responding to inquiries.

Qualifications

• Minimum undergraduate degree and relevant work experience.
• Strong HR, nonprofit governance knowledge.
• Excellent written and verbal communication with attention to detail.
• Ability to collaborate across time zones and offices.
• Experience hiring, interview scheduling, and onboarding.
• Experience leading a small team.
• Discretion and sound judgment.
• Interest in international affairs is a plus.

Responsibilities

• Human resources management including new hire paperwork, benefits enrollment, timekeeping, and compliance.
• Office and facilities management, IT systems, vendor relationships.
• Financial reporting and vendor payments coordination.
• Managing travel arrangements for visiting staff.
• Support event organization for public and private events.
• Oversight of internship program and supervision of interns.
• Maintaining US contacts in CRM.
• Responding to general inquiries for US office.
• Welcoming environment for office guests.
• In-office position with travel as needed.

Skills

Communication skills

HR knowledge

Team leadership

Attention to detail

Discretion

Multitasking across time zones

Education

Undergraduate degree

Tools

CRM software

Office IT systems

Job description

The International Institute for Strategic Studies (IISS) seeks an Office Manager for its IISS-Americas office in Washington, DC to support the Managing Director and ensure smooth operations across HR, facilities, IT, and administration.

You will manage new hire paperwork and benefits, oversee vendor relations, coordinate travel, support events, and supervise 2-3 interns each term, while maintaining CRM contacts and responding to inquiries.