Office Manager/Dispatcher

Consolidated Engineering Laboratories; Aiea (HI); On-site; USD 52,000 - 75,000; Full time

Job summary

Consolidated Engineering Laboratories (CEL) in Hawaii seeks an organized Office Manager to support daily operations. You will be the front-line contact for customers, coordinate dispatch and sample logistics, and help keep the office running smoothly.

Responsibilities include handling calls and emails, arranging shipping, managing inventory, processing invoicing support, and maintaining files and records while upholding confidentiality and professional service standards.

Qualifications

• 2+ years of office administration or office manager experience preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook); comfortable learning company-specific software
• Strong organizational skills, attention to detail, and ability to prioritize tasks
• Excellent verbal and written communication; professional phone manner
• Customer-service oriented; able to interact with clients, field staff, and vendors
• Ability to handle multiple tasks in a fast-paced environment and meet deadlines
• Reliable, punctual, and able to maintain confidentiality
• Valid driver’s license and ability to arrange or perform occasional sample pickups/shipping
• Experience in construction, testing, or inspection industries is a plus but not required

Responsibilities

• Answer and route phone calls, texts, and emails; provide professional customer service and follow up on inquiries
• Coordinate dispatching for inspectors and technicians; manage schedules and job assignments
• Arrange shipping and receiving; prepare shipping paperwork and labels
• Maintain inventory and order office supplies as needed
• Manage base passes/credentials for field staff and inspectors
• Greet visitors and clients; maintain a professional reception area
• Perform basic bookkeeping tasks: invoicing support, expense tracking, and data entry
• Maintain organized office files (electronic and paper), client records, and logs
• Monitor office equipment, coordinate maintenance and vendor services
• Implement and improve office procedures to increase efficiency

Skills

Microsoft Office

Organization

Communication

Customer service

Multitasking

Driver's license

Job description

Consolidated Engineering Laboratories (CEL) is a leader in providing quality materials testing and construction inspection services. CEL is a union firm with its corporate headquarters located in San Ramon, CA and has full-service facilities in Northern California, Hawaii, and Utah.

We are a growing material testing and inspections company providing on-site and laboratory services to construction and industrial clients. We value accuracy, responsiveness, and strong customer service.

We are seeking an organized, efficient Office Manager to support daily operations. This role is the front-line contact for customers, coordinates dispatch and sample logistics, and keeps the office running smoothly.

Job Responsibilities Include But Are Not Limited To

• Answer and route phone calls, texts, and emails; provide professional customer service and follow up on inquiries
• Coordinate dispatching for inspectors and technicians; manage schedules and job assignmentsli>
• Arrange shipping and receiving; prepare shipping paperwork and labels
• Maintain inventory and order office supplies as needed
• Manage base passes/credentials for field staff and inspectors
• Greet visitors and clients; maintain a professional reception area
• Perform basic bookkeeping tasks: invoicing support, expense tracking, and data entry
• Maintain organized office files (electronic and paper), client records, and logs
• Monitor office equipment, coordinate maintenance and vendor services
• Implement and improve office procedures to increase efficiency

Minimum Requirements

• 2+ years of office administration or office manager experience preferred
• Proficient with Microsoft Office (Word, Excel, Outlook); comfortable learning company-specific software
• Strong organizational skills, attention to detail, and ability to prioritize tasks
• Excellent verbal and written communication; professional phone manner
• Customer-service oriented; able to interact with clients, field staff, and vendors
• Ability to handle multiple tasks in a fast-paced environment and meet deadlines
• Reliable, punctual, and able to maintain confidentiality
• Valid driver’s license and ability to arrange or perform occasional sample pickups/shipping
• Experience in construction, testing, or inspection industries is a plus but not required

CEL EEOC Statement

CEL is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CEL makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf