Office Manager

USA Insulation of Bowling Green/Nashville; Franklin (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus opportunities

Career progression opportunities

Job summary

USA Insulation of Bowling Green/Nashville is seeking an organized Office Manager in Franklin, KY. You will be the first point of contact for customers, manage leads, schedule in-home consultations, and support sales and technical staff.

Ideal candidates bring proven customer service success, strong communication, CRM experience, and proficiency with Word/Excel. The role offers training, a professional environment, paid time off, and opportunities for career growth.

Qualifications

• Proven sales and/or customer service success.
• Strong people and communication skills.
• Proficient in Microsoft Word and Excel.
• Experience using a CRM.
• Detail oriented with strong prioritization.
• Ability to manage multiple projects.

Responsibilities

• Learn and fully understand product offerings and pricing strategies.
• Participate in training sessions to enhance product knowledge.
• Manage and distribute sales leads from all sources.
• Contact leads promptly to schedule in-home consultations.
• Document all activity in the company CRM.
• Follow up with customers to ensure satisfaction and gain positive reviews.
• Work closely with sales and technical teams to ensure timely execution.
• Manage the company job board and scheduling calendar.
• Manage the office and provide support to the General Manager.

Skills

Strong communication

People skills

CRM experience

Microsoft Word

Microsoft Excel

Detail oriented

Prioritization

Multitasking

Tools

CRM software

Microsoft Word

Microsoft Excel

Job description

Office Manager

USA Insulation of Bowling Green/Nashville (Franklin, KY)

Benefits:

• Supportive and collaborative work environment.
• Competitive salary
• Health insurance
• Paid time off

Compensation & Benefits:

• $18 per hour
• Weekdays.
• Professional environment.
• Training and coaching provided.
• Paid time off.
• Bonus opportunities.
• Career progression opportunities.

About Us:

USA Insulation is the sole provider of USA Premium Foam® Insulation, which enables homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 140,000 homes and boast an outstanding customer satisfaction rating.

Job Summary:

This role isthe first point of contact for potential and existing customers. It functions as both a partner, and a resource, to our customers, our sales staff, and our technical staff. It is perfect for those who are organized and enjoy talking on the phone and coordinating appointments. The successful Office Manager is an ethical, energetic, and customer focused team player.

Key Responsibilities:

• Learn and fully understand the USA Insulation product offerings and pricing strategies.
• Participate in training sessions to enhance product knowledge and sales skills.
• Manage and distribute sales leads from all sources.
• Immediately contact leads with the goal of:
  • establishing a pleasant, always respectful rapport with the prospect.
  • following the USA Insulation script for qualifying prospects, with the end goal of scheduling an in-home consultation with a USA Insulation Energy Consultant.
• Document all activity in the company CRM.
• Follow up communication with customers to assure satisfaction and gain positive reviews on Social Media platforms.
• Work closely with the sales team and technical team to ensure timely execution.
• Manage the company job board and scheduling calendar.
• Manage the office.
• Provide support to the General Manager, as requested.

Candidate Requirements:

• A positive attitude, and the ability to adapt to changing priorities is a must.
• Proven sales and/or customer service success.
• Strong people and communication skills.
• Proficient in Microsoft Word and Excel.
• Experience using a CRM.
• Detail oriented.
• Ability to prioritize work and handle multiple projects.