Office Manager/Coordinator

The Glass Guru of North Atlanta; Tucker (GA); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Advancement opportunities

Training & development

Job summary

The Glass Guru of North Atlanta is seeking an Office Manager / Operations Coordinator in the Tucker, GA area. This fast-paced startup-style role touches finance, scheduling, and customer experience to keep our Atlanta location running smoothly.

You will manage accounts, supervise admin staff, and coordinate field schedules, while ensuring a remarkable client experience and strong vendor relations.

Qualifications

• 1–2 years of experience in residential glass, construction, or home services administration.
• High School Diploma or equivalent; college degree a plus.
• Proficient with Microsoft Office and QuickBooks Online; scheduling tools a plus.
• Outstanding communication, empathy for customers, and problem-solving attitude.
• Pass an initial background check and drug screening.

Responsibilities

• Manage A/R, invoicing, and daily bank deposits; align QuickBooks Online.
• Screen leads, quote products over the phone, support estimators.
• Schedule and dispatch installation technicians; ensure accuracy with vendors.

Skills

Customer service

Communication

Organization

Problem-solving

Empathy

Education

High School Diploma or equivalent

2- or 4-year college degree (a plus)

Tools

Microsoft Office

QuickBooks Online

Scheduling tools

Job description

Benefits:

• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Training & development

About Us

At The Glass Guru, we are not your average home services company. We are a fast-growing, dynamic startup dedicated to providing top-tier glass repair and replacement solutions for windows, doors, showers, and more across the Atlanta area.

We are building something exciting here, and we have fun doing it! Our team operates with a true startup mentality—we are agile, we are growing rapidly, and we love celebrating our wins together.

Our Values: “We treat you like family!”

• Respect: The absolute foundation of our efficient, close-knit, and supportive team.
• Work-Life Balance: We work hard, but we value your life and priorities outside of the office.
• Growth Mindset: We are scaling fast! We love to promote from within and reward those who are motivated to grow with us.

The Opportunity

We are looking for a rockstar Office Manager / Operations Coordinator to be the heartbeat of our Atlanta location. If you love a fast-paced environment where no two days are the same, thrive on organization, and want to help build a business from the ground up, this is the role for you.

You will wear multiple hats—from mastering our workflows and managing finances to orchestrating field schedules and ensuring our customers get an unforgettable experience.

What You’ll Do (Roles & Responsibilities)

Financial & Vendor Management

• Manage Accounts Receivable (A/R), invoice tracking, and prepare daily bank deposits.
• Reconcile sales software with QuickBooks Online to ensure perfect financial alignment.
• Process team timesheets for payroll.
• Negotiate pricing with glass fabricators and vendors to keep our margins sharp.

Customer Experience & Lead Management

• Be the friendly, professional voice of our office—handling inbound phone calls and web leads.
• Pre-screen incoming potential customers to match them with the right services.
• Quote products over the phone and assist our field Estimators with follow-ups.

Operations & Logistics

• Strategically schedule and dispatch our Installation Technicians for maximum daily efficiency.
• Review order confirmations from glass fabricators for strict size, spec, and pricing accuracy.
• Troubleshoot real-time issues from the field by collaborating with the GM, technicians, and vendors.
• Streamline administrative procedures, establish intra-office protocols, and keep files organized.
• Lead, mentor, and manage future Customer Service Representatives as our team expands.

What We Are Looking For (Qualifications)

• Experience: 1–2 years of experience in residential glass, construction, or home services administration (ordering, estimating, or project coordination) is highly preferred, but a stellar organizational track record goes a long way!
• Education: High School Diploma or equivalent required; a 2 or 4-year college degree is a plus.
• Tech Savvy: Proficient with Microsoft Office (Word, Excel) and comfortable navigating web-based scheduling tools. Experience with QuickBooks Online is a massive plus.
• Soft Skills: Outstanding communication skills, a high level of empathy for customers, and a problem-solving attitude.
• Requirements: Must be able to pass an initial background check and drug screening.

Why You’ll Love Working Here

• Competitive Pay: $24.00 - $30.00 / hour based on experience.
• Startup Culture: No rigid corporate red tape. Your voice is heard, your ideas matter, and your impact is visible every single day.
• Fun Environment: A close-knit, positive team that genuinely enjoys working together and supporting one another.
• Room to Grow: As our shop expands, your career opportunities expand right along with it!

The Glass Guru is an Equal Opportunity Employer.