Office Manager Construction

Window World of Southwest Florida; Sarasota (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Training & development

Performance bonus

Medical Insurance

Dental Insurance

Paid Holidays

Family-oriented culture

Job summary

Window World of Southwest Florida is seeking an experienced Office Manager to lead and support our growing operation. The ideal candidate will have a proven track record managing an office in home improvement, remodeling, or construction.

This role oversees a small team of office professionals handling customer service, permitting, product ordering, payroll, and accounts receivable while keeping the office organized and efficient.

Qualifications

• Minimum of 5 years of office management experience, preferably within the construction, remodeling, or home improvement industry.
• Strong leadership and team management skills.
• Excellent organizational and time-management abilities.
• Strong interpersonal, communication, and customer service skills.
• Proficiency with office systems, reporting, and administrative processes.

Responsibilities

• Manage the daily activities of office staff.
• Hire, coach, train, and develop team members as needed.
• Assist with onboarding and ongoing training initiatives.
• Foster a professional, productive, and customer-focused work environment.
• Maintain thorough knowledge of company policies and services.
• Prepare operational reports on a regular basis.
• Resolve customer concerns by identifying root causes and coordinating solutions.

Skills

Leadership

Team management

Organization

Communication

Customer service

Tools

Office software

Job description

Benefits:

• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Dental insurance

Benefits & Perks

• Comprehensive process and systems training
• Paid Time Off (PTO)
• Paid Holidays
• Supportive, family-oriented culture
• Medical Insurance
• Dental Insurance

Company Overview

Window World is America's largest exterior remodeling company. We are committed to delivering a best-in-class customer experience through our extensive selection of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and our reputation is built on exceptional craftsmanship, attention to detail, and customer care.

Our mission is simple: to provide superior quality products and workmanship with outstanding service at affordable prices.

Position Summary

Window World is seeking an experienced Office Manager to lead and support our growing operation. The ideal candidate will have a proven track record managing an office within the home improvement, remodeling, or construction industry.

This position oversees a small team of office professionals responsible for customer service, permitting, product ordering, product receiving, payroll processing, and accounts receivable. The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities while fostering a positive team environment.

Key Responsibilities

Team Leadership

• Manage the daily activities of office staff.
• Hire, coach, train, and develop team members as needed.
• Assist with onboarding and ongoing training initiatives.
• Foster a professional, productive, and customer-focused work environment.

Operations Management

• Maintain thorough knowledge of company products, policies, and services.
• Ensure adherence to company processes and standard operating procedures.
• Maintain an organized, efficient, and professional office environment.
• Prepare daily, weekly, monthly, quarterly, and annual operational reports.

Customer Service

• Resolve customer concerns by identifying root causes, coordinating solutions, and following up to ensure satisfaction.
• Deliver exceptional customer service while maintaining professionalism and responsiveness.

Administrative Oversight

Provide oversight and support for:

• Customer Service
• Permitting
• Product Ordering
• Product Receiving
• Payroll Processing
• Accounts Receivable
• Appointment Scheduling

Qualifications

• Minimum of 5 years of office management experience, preferably within the construction, remodeling, or home improvement industry.
• Strong leadership and team management skills.
• Excellent organizational and time-management abilities.
• Strong interpersonal, communication, and customer service skills.
• Proficiency with office systems, reporting, and administrative processes.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Why Join Window World?

At Window World, you'll join a company that values teamwork, professionalism, and customer satisfaction. We invest in our employees through training, support, and opportunities for growth while maintaining the family-oriented culture that has contributed to our success.