Office Manager: Connection Center Lead & Exec Support

GreenSpace Recycling; Liberty Lake (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Paid time off

Job summary

GreenSpace Recycling is hiring for an Office Manager who will run the Connection Center and provide executive support to the COO. This role leads the Connection Center Specialist, maintains processes, and coordinates client and driver communication.

You will also manage the COO's calendar, draft briefs, and coordinate travel for market visits, ensuring alignment with the sales team and client priorities.

Qualifications

• 3+ years as an Executive Assistant or Office Manager or similar role.
• Experience supervising staff: hiring, training, coaching, and performance management.
• Calm, sound judgment with upset clients and urgent problems.
• Strong writing, including turning long threads into short briefs.
• A proven system for tracking tasks and follow-ups.
• Discretion with confidential business and personnel matters.

Responsibilities

• Lead, train and coach the Connection Center Specialist, including hiring, reviews and accountability.
• Own Connection Center processes and keep our SOP Book current.
• Handle escalations from clients, haulers and drivers through to resolution.
• Keep Salesforce account and hauler-platform information current.
• Manage office supplies and inventory, and keep the office and common areas organized.
• Report on Connection Center volume and response times.
• Manage the COO's calendar and prepare short briefs before key meetings.
• Triage email and draft correspondence.
• Track the COO's commitments and follow-ups and close the loop.
• Schedule client visits and coordinate travel for monthly market visits.
• Keep the COO and Sales aligned on clients and priorities.

Skills

Executive support

Staff supervision

Written communication

Task tracking

Discretion

Tools

Salesforce

Job description

GreenSpace Recycling is hiring for an Office Manager who will run the Connection Center and provide executive support to the COO. This role leads the Connection Center Specialist, maintains processes, and coordinates client and driver communication.

You will also manage the COO's calendar, draft briefs, and coordinate travel for market visits, ensuring alignment with the sales team and client priorities.