Office Manager - Administration

Goodwill of Western Missouri & Eastern Kansas; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Office Manager to enhance the effectiveness of their educational operations. This role is integral to ensuring smooth office functions, supporting student enrollment, and fostering a positive environment for both staff and students. The ideal candidate will possess strong organizational skills, a commitment to customer service, and the ability to manage multiple priorities in a dynamic setting. Join this mission-driven organization and contribute to empowering individuals through education and training, making a significant impact in the Kansas City community.

Qualifications

• 3+ years of experience in front office administrative work.
• Strong customer service skills with a professional attitude.
• Ability to manage multiple tasks accurately and timely.

Responsibilities

• Oversee office operations and procedures for the school.
• Manage student enrollment processes and maintain records.
• Coordinate school events and maintain inventory management.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem Solving

Technical Proficiency in MS Office

Adaptability

Education

Associate or Bachelor’s degree in Business Administration

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

G Suite Google Workspace

Job description

Organization

Goodwill of Western Missouri & Eastern Kansas has a rich, 130+ year history, serving the community in Kansas City and the surrounding areas since 1894. Many people know Goodwill for our thrift stores, but few know the impact of the mission behind those stores. Generously donated items that are sold in our stores help fund the work we do supporting thousands of local job seekers overcome barriers to employment. We believe in the Power of Work and are proud to be a nonprofit organization committed to helping people obtain and keep employment through training, education, and other wraparound services.

Summary/Objective

The Excel Center Kansas City is an accredited, free high school serving Missouri residents age 21+ in the Kansas City area who want to earn a high school diploma. The school will eventually be located at Bannister Rd & Hwy 435 and provides students with transcript assistance, coaching and life/learning barrier assistance, and drop-in childcare with five terms per year. Opening in Fall 2025.

The Manager, Office Administration (“Office Manager” or “MOA”) is responsible for the organization and coordination of office operations, procedures, scheduling, and resources to facilitate organizational effectiveness and efficiency of The Excel Center Kansas City. Works closely with staff and students to supervise and maintain orderly operations for the school including student enrollment, community support, events, and graduations and adhering to all state of Missouri and accreditation academic standards. Position requires strong focus on customer service with a can-do, professional attitude and the ability to prioritize tasks in a fast-paced environment. This role demonstrates behaviors consistent with our Mission, Vision and Values, on behalf of Goodwill of Western Missouri & Eastern Kansas.

Essential Functions And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for ensuring effective office and administrative operations, procedures, scheduling, safety, and resources for the school and front office on behalf of director, staff, students, and community.
• Responsible for enrolling students in the school, efficiently and accurately, maintains enrollment systems, communicates and meets deadlines and requirements, and reporting.
• Acts as the point of contact for student enrollment in the school.
• Reports and problem solves enrollment issues
• implements tactics for hitting enrollment goals.
• Responsible for ordering supplies and maintaining inventory management to organizational budgets and standards.
• Responsible for coordinating school related events and graduations.
• Responsible for adhering to ethics, procedures, and protocol, including maintaining confidentiality, systems, and adheres to the Excel Center and Goodwill values.
• Maintain required building rosters, sign-in and onsite staff, student, and guest logs.
• With Director, serves as point of contact for maintaining all facility safety and security requirements, trainings, communications, and school closures.
• Manages an inventory of supplies and materials for the staff utilizing the electronic purchasing system and process.
• Maintains systems of communication and branding throughout the school building.
• Main point of contact for all incoming calls and inquiries of the school via phone, walk-in, otherwise.
• Participates in student recruitment, enrollment, and outreach efforts.
• Supports and assists with community partner relationships and student outreach.
• Assists with outreach and promotion through website and social media posts and updates.
• Works with the school director to support school-wide goals around graduation outcomes, enrollment needs, student achievement, retention, etc.
• Sets and maintains a high-performance culture for staff and students.
• May serve as substitute for school positions such as teacher or daycare.
• Develops personal professional/performance goals and action plans to reach goals. Reflects on prior goals and makes adjustments to professional practice and goals.
• Works with the team to make valued contributions in order to achieve the required goals and outcomes.
• Other duties as assigned.
  
  

Qualifications

The role will be a proven leader with the following:

• Associate or Bachelor’s degree preferred in business administration, education, communications, or related field.
• Three (3) years of experience preferred in front office administrative work, that may include supplies inventory and purchasing, planning and attending to details, and completing multiple tasks accurately, organized, and timely.
• Experience working in a school-related environment a plus.
• Technical Proficiency and demonstrated working knowledge of MS Office (Word, Excel, Outlook, Powerpoint), and the internet is required. Experience using G Suite Google Workspace and/or student information systems is desired.
• Excellent and appropriate communication skills as needed for a professional and academic environment using verbal, written, presentation, visual, non-verbal, digital and listening. The ability to deliver information to a variety of audiences.
• Organizational Aptitude: Excellent planning and organizing skills; ability to prioritize, multi-task, with extremely thorough attention to detail and follow-through.
• Demonstrated ability to provide strong customer service with an effective unbiased, can-do, professional attitude.
• Demonstrated ability to successfully work independently and take initiative to manage to outcomes.
• Demonstrated ability to perform the role with a positive attitude, leadership and effective, appropriate and professional communication and demeanor.
• Commitment to mission of the organization.
• Experience and/or demonstrated ability working with a diverse population including people who have experienced barriers to their education.
• Strong ability to reason, be adaptable and adjust priorities as business needs.
• Ability to receive and provide feedback to improve performance and processes.
• Strong analytical and problem-solving skills.
• Ability to work with regular, predictable, reliable attendance and occasionally work a flexible schedule as business demands, including some evening and/or weekend work.
• Ability to travel within the MoKan region on occasion as needed.
• Must be able to successfully pass a pre-employment background check and drug screen.
  
  
  

Position Type/Expected Hours of Work/Travel

• This is a full-time position.
• Work hours are generally Monday – Friday 8:00am–5:00pm, however work schedule will vary as based on the needs of the business.
• Some evening or weekend work is expected to meet the needs of the role; the school hours may include evening classes as well as meetings and events.
• Day-time travel within the MoKan region will be required occasionally.
• Overnight travel is not expected but will be limited by need and/or approval.
  
  
  

Work Environment

This job operates in a professional office environment and routinely uses standard office equipment. This job also may operate in varied environments which may include store, warehouse, mobile workforce unit, and office. May work with diverse cultures and ethnicities, as well as justice involved individuals.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is an active role. The employee must have the ability to communicate verbally and apply active listening skills, lift up to 25 pounds, bend and possibly stand for prolonged periods of time as necessary.

Competencies and Values

Every leader must demonstrate these competencies:

Achieves: Leads:

• Accountability
• Adaptability/Leading Change
• Initiative
• Communication
• Mission Focused and Financially Aware
• Innovation/Strategic Vision
• Functional Expertise
• Problem Analysis/ Decision Making
  
  
  

Develops: Character:

• Collaboration/Builds Relationships
• Integrity
• Organizational Sills/Planning/Project Management
• Interpersonal/ Emotional Intelligence
• Develop Self and Others
  
  
  

We allow our values to guide our actions:

• Lead: Everyone has value - Help them find it and celebrate it
• Grow: Learn constantly and strive continually to better ourselves
• Partner: Be good citizens, maximize the value of donations, and support sustainability
• Innovate: Always seek new and better ways to accomplish our mission
• One Agency: Work collaboratively to build a legacy from which future generations will benefit
  
  
  

AAP/EEO Statement

Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.

Receipt of this job description does not imply an employment contract. We are an at-will employer. Job duties, work schedules and work conditions may be altered without notice at any time.