Executive Office Senior Specialist

Remote Jobs; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

A leading company in mortgage servicing is seeking a dedicated professional to resolve homeowner complaints and ensure compliance with regulations. This role offers a competitive salary, generous paid time off, and comprehensive health benefits, promoting a healthy work-life balance. Ideal candidates will have strong communication skills and experience in complaints processing.

Benefits

Generous paid time off

Comprehensive health benefits

Opportunity for career advancement

No weekends or late nights required

Fully paid baby bonding time

Qualifications

• 1-2 years of complaints-processing experience.
• Experience handling complaints by regulatory agencies.
• Ability to work with minimal supervision.

Responsibilities

• Research homeowner complaints and execute or recommend solutions.
• Ensure compliance with all applicable legal and regulatory requirements.
• Serve as a liaison between homeowners and relevant business lines.

Skills

Communication

Problem Solving

Time Management

Education

High school diploma or equivalent

Tools

Zendesk

Google Suite

Job description

Employer Industry: Mortgage Servicing

Why consider this job opportunity:
- Salary up to $27 USD
- Generous paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
- Comprehensive health benefits with low-cost medical, dental, and vision plans
- Opportunity for career advancement with quarterly promotion possibilities and annual performance reviews
- No weekends or late nights required, promoting work-life balance
- Fully paid baby bonding time for new parents

What to Expect (Job Responsibilities):
- Research homeowner complaints and execute or recommend solutions
- Effectively resolve homeowner issues while advocating for their needs
- Ensure compliance with all applicable legal and regulatory requirements
- Serve as a liaison between homeowners and relevant business lines
- Monitor complaint notices across various platforms

What is Required (Qualifications):
- High school diploma or equivalent
- 1-2 years of complaints-processing experience
- Previous experience handling complaints by regulatory agencies
- Exceptional oral and written communication skills
- Ability to work with minimal supervision in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience with Zendesk, NICE, and Google Suite
- Exceptional organizational and time management abilities

#MortgageServicing #CustomerAdvocacy #CareerGrowth #CompetitiveBenefits #WorkLifeBalance

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