Office Manager

Ace Handyman Services; Wayne (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Ace Handyman Services is seeking an organized and motivated Office Manager for a new franchise location in Wayne, NJ. The ideal candidate will leverage their customer service background to educate clients on services, manage craftsmen schedules, and support daily operations. This role offers the opportunity to join a leading company in the home improvement industry and grow your career in a dynamic environment.

Benefits

Bonus based on performance

Competitive salary

Paid time off

Qualifications

• 3-5 years of administrative assistant/scheduling experience.
• Comfortable with sales and adaptive to technology.
• Exceptional communication and multitasking skills.

Responsibilities

• Facilitate calls to educate customers about services.
• Coordinate the schedule for multiple craftsmen and projects.
• Process bi-weekly payroll for all employees.

Skills

Organizational skills

Communication

Customer service

Time management

Sales

Education

High school diploma or GED

Tools

Service Titan

QuickBooks Online

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services (AHS)! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

This job posting provides the opportunity to work with a soon to be opened (late July 2025) locally owned and independently operated franchise of AHS located in Wayne New Jersey in the Willowbrook Mall area. As the Office Manager, your energy, enthusiasm and teamwork are what is needed to get a fast start for this new location to obtain satisfied customers, secure rewarding work for our craftsmen and success for the company and yourself.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Job Responsibilities

As an Office Manager, your primary responsibilities will be inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies. You will be responsible for working with ADP to process the bi-weekly payroll for all employees.

It is expected there will be opportunities for you to get out of the office to be part of marketing campaigns for new customers and skilled craftsmen, to help with company social media presence, along with invoice preparation and monthly reporting activities.

Your specific duties in this role will include:

• Respond to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Utilizing our dispatching & schedule management software, called Service Titan
• Returning customers calls as needed and following up with past customers
• Performing paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

Job Requirements

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills; ten-key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• QuickBooks Online or other accounting knowledge, a plus
• Customer-facing experience, a plus
• ServiceTitan experience is a major plus

Build a fun and rewarding career with an industry leader!

Apply now!